At a Glance
- Tasks: Support and enhance critical systems while resolving complex issues.
- Company: Join a forward-thinking ICT team dedicated to public safety.
- Benefits: Flexible working, generous pension, gym access, and health perks.
- Other info: Opportunities for project management development and mentoring.
- Why this job: Make a real impact in emergency services and drive innovation.
- Qualifications: Experience in systems support, ITIL knowledge, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Overview
As an ICT Systems Specialist, you’ll be at the heart of supporting and enhancing a range of critical systems, acting as the go-to expert for the technologies that keep the Service running effectively.
You’ll tackle complex 3rd line issues, work closely with internal and external customers, and help shape system improvements by gathering requirements and driving valuable enhancements.
You’ll also have the opportunity to develop innovative solutions, support remote teams, and deliver an excellent standard of user support, all while ensuring systems remain aligned with legislation and Service policies.
Key Responsibilities
- Provide 3rd line support and resolve complex system issues
- Gather requirements for system enhancements and fault resolution
- Lead user acceptance testing and ensure compliance
- Promote innovative ICT solutions and new ways of working
- Maintain technical documentation and user guides
- Support data quality and reporting
- Manage supplier relationships and technical performance
- Coach and mentor ICT colleagues
- Participate in and lead stakeholder meetings
- Deputise for senior management when required
About You
- Experience in systems support and development
- ITIL v4 knowledge or qualification
- Understanding of system integration and software testing
- Strong stakeholder and communication skills
- Ability to translate technical concepts into plain language
- Experience working with suppliers
- Ability to manage competing priorities
- Knowledge of data security principles
- Why Join Us
- Meaningful work supporting emergency services and public safety
- Supportive team with opportunities to develop project management skills
- Flexible and hybrid working
- Generous pension scheme
- On-site parking
- Gym access
- Flu vaccinations and eye care vouchers
Join a forward-thinking ICT team supporting critical emergency services, with opportunities to influence innovation, system design, and continuous improvement.
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Senior Systems Specialist T3 in Eastleigh employer: Hampshire and Isle of Wight Fire and Rescue Service
Hampshire and Isle of Wight Fire and Rescue Service is an exceptional employer, dedicated to fostering a supportive work culture where teamwork and community service are at the forefront. With comprehensive training programmes, competitive salaries, and a strong emphasis on work-life balance, employees are empowered to grow both personally and professionally while making a meaningful impact in their communities.
Contact Details:
Hampshire and Isle of Wight Fire and Rescue Service Recruitment Team
