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- Tasks: Answer emergency calls and mobilise resources to support fire incidents.
- Company: Join Hampshire and Isle of Wight Fire & Rescue Service, a leading emergency service.
- Benefits: Enjoy 32 shifts annual leave, pension scheme, and discounts on leisure activities.
- Other info: Full training provided, with opportunities for career progression in a supportive team.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Must be 18+, have 5 GCSEs including Maths and English, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a confident communicator? Are you able to stay calm in stressful situations? Would you like to work in an Emergency Service Control Room at the heart of a busy, modern Fire and Rescue Service? If so, we’d like to hear from you!
Hampshire and Isle of Wight Fire & Rescue Service (HIWFRS) operates within the NFSP (Networked Fire Services Partnership) to enable the effective and efficient delivery of many services to the communities of Hampshire and Isle of Wight. Our Service is one of the busiest Fire and Rescue services in the UK, serving a population of nearly 2 million people. We employ around 1,700 people, 85% of these are Firefighters, the remaining 15% is made up by support staff.
We are recruiting to our talent pool for permanent Control Room Operators based in our modern and recently refurbished Control Room at Fire Service Headquarters. Fire Control is the central Command and Control Room for emergency fire calls for the whole of Hampshire and Isle of Wight. We work in partnership with the Fire Controls in Dorset & Wiltshire, Devon & Somerset and Kent Fire and Rescue Services. Control is crewed 24 hours per day, 365 days of the year, achieved by four watches on a rotating shift pattern averaging 42 hours per week. This consists of two day shifts (9.5 hours), followed by two night shifts (14.5hrs), followed by four days off. You must be able to work a regular pattern of days, nights, weekends, and bank holidays.
As a Control Room Operator, you will be answering emergency ‘999’ calls from the public and you will sometimes need to deal with stressful situations, so responding positively to pressure is essential. A confident telephone manner and excellent communication skills are also key, as is the ability to think and communicate quickly and clearly. Good computer and typing skills are required, ideally with Control Room experience although this is not essential. You will need to promptly mobilise appropriate emergency resources to resolve any situation quickly, and arrange for ongoing support at operational incidents to minimise loss of life and damage to property. The ability to work as part of a team in a pressurised environment is essential. Full training and a uniform will be provided. Candidates who pass the application process will be required to attend for practical testing and interview.
Eligibility:
- Must be aged 18+
- Must have 5 x GCSE’s A*-C (9-4) to include Maths and English (or equivalent)
- Must have Right to Work in the UK
- Must be able to work shifts including Nights, Weekends and Bank Holidays
HIWFRS benefits include:
- 32 shifts annual leave rising to 35 after 5 years service, plus bank holidays when not rostered to work
- Local Government Pension Scheme (LGPS)
- Work within a friendly and supportive team
- Training and development opportunities available, with role progression options
- Access to internal network groups
- Free onsite parking
- Free access to on-site gym
- Emergency Services retail and leisure discounts, including Blue Light Card
Control Room Operator in Eastleigh employer: Hampshire and Isle of Wight Fire and Rescue Service
Contact Detail:
Hampshire and Isle of Wight Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator in Eastleigh
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Control Room Operator does and the skills needed. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your communication skills! Since you'll be handling emergency calls, it’s crucial to sound confident and calm. Try role-playing scenarios with friends or family to get comfortable with responding under pressure.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or through local events to connect with folks already working in the Fire and Rescue Service. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace Control Room Operator in Eastleigh
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about confident communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience where you’ve had to communicate effectively under pressure.
Stay Calm and Collected: We want to see how you handle stressful situations, so include examples in your application. Whether it’s a past job or a personal experience, highlight moments where you kept your cool and made quick decisions.
Tailor Your Application: Make your application stand out by tailoring it to the Control Room Operator role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Hampshire and Isle of Wight Fire and Rescue Service
✨Know the Role Inside Out
Before your interview, make sure you understand what a Control Room Operator does. Familiarise yourself with the responsibilities, especially handling emergency calls and mobilising resources. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Given the nature of the job, it's crucial to demonstrate your ability to remain calm in stressful situations. Think of examples from your past where you've successfully managed pressure. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Show Off Your Communication Skills
As a Control Room Operator, excellent communication is key. During the interview, focus on speaking clearly and confidently. You might even want to practice answering common interview questions with a friend or family member to refine your delivery and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You could ask about the training process for new operators or how the team handles particularly challenging calls. It’s a great way to engage with the interviewers and leave a lasting impression.