At a Glance
- Tasks: Be the backbone of our team, managing operations and supporting members daily.
- Company: Join a friendly team that values collaboration and input.
- Benefits: Competitive salary, excellent pension, 25 days holiday, and career development.
- Other info: Enjoy a hybrid role with flexibility and varied daily tasks.
- Why this job: Shape and improve business processes while making a real impact.
- Qualifications: Experience in office management, strong organisational skills, and tech-savvy.
The predicted salary is between 29000 - 33000 £ per year.
We are looking for a highly organised and proactive Business Support Manager to join our small friendly team. In this role, you will be the backbone of our team, ensuring the smooth running of day-to-day business activities while supporting our members.
What you will do:
- Be the first point of contact for our members, suppliers, contractors, and stakeholders, developing strong and reliable relationships.
- Manage the end-to-end support of our member training programme, managing bookings, arranging venues and providing resources for the trainers in good time.
- Oversee and improve day-to-day business operations, ensuring efficiency and consistency.
- Develop, implement, and maintain processes, policies, and documentation to support our services to members.
- Ensure our information to members through our knowledge base is up to date and easy to access.
- Ensure we have up to date data in relation to our membership that is compliant with data protection requirements.
- Identify initiatives to improve efficiency, streamline workflows, and keep the business running at its best.
- Organise company events, meetings, and activities that bring people together.
- Manage relationships with suppliers, exhibitors, and service providers to ensure value and reliability.
- Monitor budgets, expenses, and operational performance, identifying opportunities for cost savings.
- Support the Chief Executive with reporting, data analysis, and business insights to guide decision-making.
What we are looking for:
- Proven experience in office management and business support.
- Excellent organisational and multitasking skills with great attention to detail.
- Analytical mindset with the ability to spot inefficiencies and implement practical solutions.
- Strong communication skills and a collaborative approach.
- Excellent communication skills, with the ability to work across teams and stakeholders.
- Tech-savvy and confident with tools like Office 365, Xero and CMS Systems. Knowledge of Zendesk would be an advantage.
- Someone who takes pride in being the go-to person who keeps everything on track.
What we can offer you:
- A supportive and collaborative team that values your input.
- Opportunities to develop your skills in an interesting sector.
- A varied role where no two days are the same.
- A central role in shaping and improving the way we work.
- A genuine hybrid role with a minimum of 2 days in the office (can be negotiated for school holidays) in Eastleigh with some flexibility in how the hours are worked.
- A salary between £29 - £33 K depending on experience, excellent employer pension contribution, 25 days plus bank holidays and career development opportunities.
Business Support Manager employer: Hampshire ALC
Join our small, friendly team as a Business Support Manager in Eastleigh, where you'll play a vital role in ensuring smooth operations and fostering strong relationships with our members and stakeholders. We offer a supportive work culture that values your contributions, along with opportunities for professional growth, a competitive salary, generous holiday allowance, and a flexible hybrid working arrangement that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Support Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out as someone who’s genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Business Support Manager, you'll need to be the go-to person. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in office management and business support. We want to see how your skills align with the role of Business Support Manager, so don’t hold back on showcasing your organisational prowess!
Show Off Your Communication Skills:Since strong communication is key for this role, let your personality shine through in your written application. Use clear and concise language, and don’t forget to demonstrate your collaborative approach – we love a team player!
Highlight Your Tech Savviness:Mention any experience you have with tools like Office 365, Xero, or CMS Systems. If you’ve worked with Zendesk, definitely include that too! We’re looking for someone who’s comfortable with technology and can help us streamline our operations.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we’re looking for!
How to prepare for a job interview at Hampshire ALC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Support Manager inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing member training programmes and improving business operations. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly, as this will demonstrate your ability to be the backbone of their team.
✨Build Rapport
As the first point of contact for members and stakeholders, strong communication is key. During the interview, practice building rapport with your interviewer. Use active listening, ask thoughtful questions, and show genuine interest in their team and mission. This will highlight your collaborative approach and ability to develop reliable relationships.
✨Be Tech-Savvy
The job mentions being tech-savvy, especially with tools like Office 365 and Xero. Brush up on these tools before your interview and be prepared to discuss how you've used similar software in previous roles. If you have experience with Zendesk, definitely mention it, as it could give you an edge!
