Business Analyst

As a Business Analyst you will play a key role in Hampden Bank’s Change Management team, supporting the successful delivery of projects and strategic initiatives that align with the bank’s business plan and long-term objectives. This role involves gathering, analysing, and translating business needs into actionable requirements for projects and other changes for stakeholders across the bank.

Working closely with key stakeholders, business functions, and external partners, you will facilitate collaboration, support decision-making, and contribute to the efficient planning and execution of change initiatives that enhance operational effectiveness and the client experience.

The main responsibilities of the role include:

• Evaluating business processes to anticipate requirements, identify inefficiencies, and recommend improvements.
• Documenting clear, structured business requirements to support solution design, development, and testing.
• Developing use cases and user stories in collaboration with stakeholders to ensure alignment and clarity.
• Working with business areas to assess the ‘as-is’ business and technical processes to identify opportunities for enhancement.
• Facilitating workshops and stakeholder meetings to gather insights, validate requirements and share findings.
• Supporting the Test team and UAT as required to ensure business requirements are met and issues are addressed.
• Providing guidance and support to business stakeholders and users to aid the delivery of project and change lifecycles.
• Assisting in project and change governance, contributing to planning, reporting, and compliance.
• Supporting the Project Manager in the wider project and change delivery – including business case development, planning, workshops, reporting, RAID and action logs.
• Maintaining effective controls to mitigate risk and ensure compliance to required processes and procedures, including Treating Clients Fairly, and report any failings to line management or the Risk department.

As a Business Analyst, you will have:

• Experience of working in Financial Services is desirable but not essential.
• Strong requirements gathering and analysis skills, using both visual and written documentation tools.
• Understanding of project management methodologies and the full project lifecycle.
• An ability to work across multiple projects of varying size and complexity for various stakeholders.
• Confidence in engaging and constructively challenging stakeholders to ensure clarity and accuracy in requirements and solutions.
• Comfort in coaching business users inexperienced in change through the project and enhancement lifecycles.
• Excellent communication skills, with the ability to engage effectively at all levels of the organisation.
• Strong analytical, documentation, and problem-solving skills, with keen attention to detail.
• Proactive mindset with a drive for continuous improvement and change with a learning mindset.
• Self-motivated and able to perform under pressure, meeting tight deadlines without compromising accuracy.
• Team player, able to adapt styles to suit the different stakeholders we engage with across the business.
• Committed to delivering excellent client service, both internally and externally.

At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth.

We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.

We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly.

If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour to assist you.

If you are excited about this opportunity and think you can bring value to the role and Hampden & Co, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.

If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.

We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues. We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.