At a Glance
- Tasks: Process client data and transactions while ensuring top-notch service.
- Company: Hampden Bank, where personalised service meets professional growth.
- Benefits: Hybrid working, career development, and a range of exciting perks.
- Other info: Flexible working arrangements available to suit your lifestyle.
- Why this job: Join a team that values collaboration and client relationships.
- Qualifications: Strong computer skills; banking knowledge is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
To ensure the timely and accurate processing of client data and transactions in the payments process. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met.
Ensure exceptional client service is maintained across the team, including but not exclusively:
- Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
- Fraud prevention measures for all payment types and transactions
- Ensure Service Level Agreements are met.
- Participate in project and change activities relevant to the team and the department.
- Provide support and temporary absence cover for colleagues.
A strong level of computer literacy and keyboard skills is required. Experience and knowledge of banking processes or similar is desirable (but not essential).
At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.
We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential. We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.
If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.
If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.
Hybrid working / flexible working: We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues. We are open to considering requests from candidates who are looking for flexible arrangements.
Service Analyst - Hybrid in Edinburgh employer: Hampden Bank
Hampden Bank is an exceptional employer that prioritises personalised service and strong client relationships, fostering a collaborative work culture where employees are supported to thrive. With a commitment to professional and personal development, we offer exciting career opportunities alongside a comprehensive benefits package, all within a hybrid working environment that encourages flexibility and teamwork. Join us in delivering approachable banking expertise while enjoying the advantages of a supportive and growth-oriented workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Service Analyst - Hybrid in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hampden Bank on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to client service and banking processes. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show your enthusiasm for the role and the company during interviews. Talk about how you align with Hampden Bank's values of personalised service and collaboration – it’ll make you stand out as a candidate who truly gets it.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and keep you fresh in their minds.
We think you need these skills to ace Service Analyst - Hybrid in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Service Analyst role. We want to see how you can contribute to our client service excellence!
Showcase Your Skills:Don’t forget to emphasise your computer literacy and any relevant banking knowledge. Even if you don’t have direct experience, we love seeing transferable skills that can help us in the payments process.
Be Personable:At Hampden Bank, we value relationships. Use your application to convey your personality and how you connect with clients. We’re looking for someone who can provide that personalised service we pride ourselves on!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us at Hampden Bank!
How to prepare for a job interview at Hampden Bank
✨Know Your Client Service Basics
Since the role focuses on providing excellent client service, brush up on key principles of client relations. Think about how you can demonstrate your understanding of personalised service and how you would handle client expectations.
✨Familiarise Yourself with Banking Processes
Even if you don't have extensive experience in banking, it’s helpful to understand basic banking processes. Research common terms and practices related to payments, foreign exchange, and fraud prevention to show your enthusiasm and willingness to learn.
✨Highlight Your Teamwork Skills
This position emphasises collaboration, so be ready to share examples of how you've worked effectively in a team. Think about times when you supported colleagues or contributed to group projects, as this will resonate well with their culture.
✨Prepare Questions About Hybrid Working
Since they support hybrid working, prepare thoughtful questions about how this works in practice. This shows that you're not only interested in the role but also in how you can fit into their flexible working environment.
