Receptionist / Administrative Assistant (6 Months - FTC) in Edinburgh

Job Purpose

To provide comprehensive reception provision and administrative support across the Bank. Core responsibilities will include managing inbound telephone calls, greeting visitors, meeting room set up, stock maintenance as well as assisting with a variety of administrative tasks.

Key Responsibilities

• Meeting and greeting visitors, including clients and third-parties.
• Setting up and monitoring meeting rooms and preparing beverages for meetings and other sessions as required.
• Managing inbound reception telephone enquiries.
• Assisting management to ensure the smooth day-to-day running and general upkeep, efficiency and maintenance of the reception and office.
• Processing incoming mail – scanning and circulating.
• Processing and scanning all incoming cheques – overseen and verified by operations team.
• Banking cheques as agreed with credit operations team or as required.
• Preparing outgoing mail via the Royal Mail Business Account for daily uplift.
• Assisting with web enquiries on a rotational basis.
• Managing general office and stationery supplies, stock maintenance - ordering goods as required.
• Supporting Internal Communications, including preparing and issuing email communications and the day-to-day management of the intranet application.
• Devising and maintaining Management Information, whilst ensuring robust processes and procedures are in place to manage daily tasks and requirements.
• Printing various documentation: amending or creating simple documents or letters to assist departments as required.
• Contributing to the Bank’s Climate Change and Continuous Improvement programs by identifying improvement opportunities and making recommendations.
• Ad hoc responsibilities in keeping with the role-holder’s experience and skills as agreed and approved.

This is an office-based role, and the successful candidate will initially be required to work full-time (Monday to Friday) from our Edinburgh office.

Required Skills, Knowledge & Experience

• Proven, exceptional client care experience.
• Previous reception and client facing experience; including meeting room set up.
• Confident and professional telephone manner.
• Excellent communication skills, both written and verbal.
• Good knowledge of Microsoft Office applications.
• Ability to manage a number of tasks simultaneously, prioritise and deliver within tight deadlines.
• Accustomed to working directly with senior management and broader teams.
• Proven organisational, problem-solving and administrative skills.
• Demonstrates clear initiative and ability to lead and manage core responsibilities, whilst having a well-developed sense of when to escalate and flag issues to line management.
• Positive attitude, team player with strong interpersonal and diplomacy skills.

About us

At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us

As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential. We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

To apply

Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly. If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour to assist you. If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you. If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.

Hybrid working / flexible working

We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues. We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.