Product Analyst (Digital Products) in Edinburgh

To support the successful delivery and ongoing enhancement of the Bank’s digital products and client journeys, ensuring they are client-centric, fit for purpose and aligned with the Bank’s strategic objectives. The role will involve analysing product performance and working closely with the Digital Product team and wider stakeholders to drive continuous, consistent improvements in line with agreed product roadmaps.

Key responsibilities:

• Assist Product Owners and Solution Designers in shaping clear, effective digital product requirements.
• Support the end-to-end digital product lifecycle, from idea generation and discovery through delivery, launch and ongoing support.
• Undertake product analysis to assess performance, client needs and operational impacts.
• Assist in the preparation of product documentation for governance forums, including papers, risk assessments, impact analyses and management information (MI).
• Ensure digital products meet UK regulatory and risk requirements, including FCA guidelines, Consumer Duty and operational resilience obligations.
• Support journey mapping activities to identify client friction points and opportunities for improvement.
• Review client feedback, complaints and MI to assess client outcomes and inform product enhancements.
• Keep up to date with product releases and new features, identifying opportunities for continuous improvement.
• Gather, analyse and present data to inform product decisions and prioritisation.
• Monitor key product performance metrics (including adoption, usage, drop-off and complaints), identifying trends, anomalies and opportunities for improvement.
• Support regulatory, risk and governance reporting where data input or analysis is required.
• Collaborate closely with technology teams, operations, risk, compliance and front-line banking colleagues to deliver product enhancements and change.
• Clearly document and communicate product requirements to both technical and non-technical audiences.
• Support and contribute to workshops, discovery sessions and product demonstrations.
• Engage with colleagues and clients to gather direct user feedback and insights to inform ongoing improvements.

Skills, experience & attributes:

• At least 3 years’ experience in a Product Analyst (or similar) role, ideally within financial services.
• Strong product analysis, analytical and problem-solving skills, with excellent attention to detail.
• Experience working with Microsoft Dynamics 365 (or similar platforms).
• Able to support multiple digital products of varying complexity.
• Strong stakeholder management, communication and relationship-building skills.
• Well organised, proactive and comfortable working independently when required.
• A collaborative team player who takes ownership and contributes positively.
• Keen to learn, with an interest in digital products, architecture and solution design.

About us:

At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us:

As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential. We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

To apply:

Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly. If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour to assist you. If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you. If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.

Hybrid working / flexible working:

We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues. We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.