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- Tasks: Ensure timely processing of client data and provide exceptional client service.
- Company: Join Hampden Bank, where personalised service and client relationships matter.
- Benefits: Enjoy hybrid working, professional development, and a range of exciting benefits.
- Why this job: Be part of a growing team that values integrity, inclusivity, and teamwork.
- Qualifications: Strong organisational skills and a desire to learn; banking experience is a plus.
- Other info: Flexible working arrangements available; we support your authentic self.
The predicted salary is between 30000 - 48000 £ per year.
To ensure the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met.
Main responsibilities / key duties
- Ensure exceptional client service is maintained across the team, including but not exclusively:
- Unprocessed items handling and cheque management
- Current Account Switch Service
- Cards administration, including disputes and fraud
- Digital Banking administration
- Helpdesk service
Required qualifications, knowledge & skills
- Excellent organisational and time management skills.
- Ability to work accurately under pressure and meet deadlines.
- Strong attention to detail.
- A strong level of computer literacy and keyboard skills.
- Self-starter and team player.
- Desire to learn and enhance skills and knowledge.
- Experience and knowledge of banking processes or similar is desirable (but not essential).
- Experience in a similar role is desirable (but not essential).
About us
At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.
Why join us
As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential. We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.
To apply
Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly. If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour to assist you. If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you. If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.
Hybrid working / flexible working
We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues. We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.
Client Services Analyst in Edinburgh employer: Hampden Bank
Contact Detail:
Hampden Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hampden Bank on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to client services. Think about how you can showcase your organisational skills and attention to detail, as these are key for the Client Services Analyst role.
✨Tip Number 3
Show your enthusiasm for the company culture! During interviews, mention how you align with their values like teamwork and inclusivity. This will help you stand out as someone who fits right in with their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Hampden Bank.
We think you need these skills to ace Client Services Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Services Analyst role. Highlight your organisational skills, attention to detail, and any relevant banking experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about joining Hampden Bank. Share how your values align with ours and how you can contribute to our culture of exceptional client service.
Showcase Your Team Spirit: We love team players! In your application, mention any experiences where you’ve collaborated with others or supported colleagues. This will show us you’re a great fit for our winning teamwork culture.
Apply Early!: Don’t wait until the last minute to submit your application. We sometimes close applications early if we receive a lot of interest, so get your CV in as soon as you can through our website!
How to prepare for a job interview at Hampden Bank
✨Know Your Client Services
Familiarise yourself with the key responsibilities of a Client Services Analyst. Understand the importance of client data processing and how it impacts client satisfaction. Be ready to discuss how you would handle unprocessed items or manage cheque disputes.
✨Showcase Your Organisational Skills
Since excellent organisational and time management skills are crucial for this role, prepare examples from your past experiences where you successfully managed multiple tasks under pressure. Highlight your ability to meet deadlines while maintaining attention to detail.
✨Emphasise Teamwork and Collaboration
Hampden Bank values teamwork, so be prepared to share instances where you worked effectively within a team. Discuss how you can contribute to a winning team environment and support colleagues during busy periods or absences.
✨Ask Thoughtful Questions
Prepare insightful questions about the company culture and the specific challenges faced by the Client Services team. This shows your genuine interest in the role and helps you assess if Hampden Bank is the right fit for you.