The Business Support Assistant is responsible for supporting the delivery of exceptional client service by assisting the Banking Team with day-to-day administrative matters for clients, providing exceptional levels of service. Handle day-to-day client calls and administrative matters to support the Assistant Banking Managers and Business Support Assistant team (inc. payment processing, account opening, foreign exchange, deposit requirements etc.) Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are providing good outcomes for our clients Support the maintenance of internal office systems, including data management and filing, to ensure efficient operations. Consistent and accurate use of CRM including addition of appointments, updating meetings notes, logging prospects, new and referred business etc. This is an office-based role, and the successful candidate will be required to work full-time (Monday to Friday) from our Edinburgh office. The role will also require flexibility around working hours to support the organisation and covering team telephony. Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews). the Banking Operations, Credit Operations and Financial Crime Teams). Undertake and/or support ad-hoc business tasks and projects as required. Training and Competency ~ Timely completion of mandatory eLearning and reading, and any other assigned training. Good awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base. A strong commitment to excellent client service and teamwork and a desire to develop a career within a progressive bank. Knowledge of relevant regulatory and compliance requirements within the banking industry. Pro-active, with the ability to work alone where required. Takes ownership but asks for help when needed. Strong level of computer literacy (inc. Microsoft applications). The successful candidate must have the legal right to work in the UK by their employment start date. If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.
Business Support Officers with Immediate Start in Edinburgh employer: Hampden Bank
Hampden Bank is an excellent employer that fosters a culture of inclusivity and collaboration, making it an ideal place for individuals looking to grow in the fields of third-party risk management and facilities coordination. With a commitment to personal and professional development, employees benefit from exciting career opportunities and a supportive environment that values diverse perspectives. Located in a dynamic banking sector, Hampden Bank offers flexible working arrangements, ensuring a healthy work-life balance while promoting meaningful relationships with clients and colleagues alike.
