JOB PURPOSE
The Business Support Assistant is responsible for supporting the delivery of exceptional client service by assisting the Banking Team with day-to-day administrative matters for clients, providing exceptional levels of service.
MAIN RESPONSIBILITIES / KEY DUTIES
- Handle day-to-day client calls and administrative matters to support the Assistant Banking Managers and Business Support Assistant team (inc. payment processing, account opening, foreign exchange, deposit requirements etc.)
- Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are providing good outcomes for our clients
- Support the maintenance of internal office systems, including data management and filing, to ensure efficient operations.
- Consistent and accurate use of CRM including addition of appointments, updating meetings notes, logging prospects, new and referred business etc.
- Preparation of documents, briefing papers, reports, returns and presentations as appropriate.
This is an office-based role, and the successful candidate will be required to work full-time (Monday to Friday) from our Edinburgh office. The role will also require flexibility around working hours to support the organisation and covering team telephony.
Operational Excellence
- Answer enquiries and respond to requests in a timely fashion.
- Seek to deliver a right first-time approach with minimal errors (inc. payments, onboarding, credit application keying) to enhance client experience.
- Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews).
Collaboration and Continuous Improvement
- Liaise and work effectively with colleagues in other areas of the bank (incl. the Banking Operations, Credit Operations and Financial Crime Teams).
- Undertake and/or support ad-hoc business tasks and projects as required.
- Role holder may also be required to carry out additional duties from time-to-time that are considered appropriate to the role holder’s knowledge and experience.
- Develop and maintain strong working relationships with colleagues and clients.
Training and Competency
- Timely completion of mandatory eLearning and reading, and any other assigned training.
REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS
- Good awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base.
- A strong commitment to excellent client service and teamwork and a desire to develop a career within a progressive bank.
- Exceptional organisational and administrative skills.
- Excellent attention to detail and high levels of accuracy.
- Strong and professional communication skills (written and oral).
- Knowledge of relevant regulatory and compliance requirements within the banking industry.
- A positive attitude, good interpersonal skills, and a strong desire to increase skills and knowledge.
- Ability to positively challenge both colleagues and clients where appropriate.
- Pro-active, with the ability to work alone where required.
- Takes ownership but asks for help when needed.
- Strong level of computer literacy (inc. Microsoft applications).
- Achieved or working towards Professional Banker Diploma and/or CeMap qualification preferable, but not essential.
- Seek out efficiencies, take on feedback and strive for continuous improvement within the Banking Team and within the Bank more widely.
Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected and may bring the closing date forward, so we encourage you to apply promptly.
The successful candidate must have the legal right to work in the UK by their employment start date. We are unable to offer visa sponsorship for this postion.
If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour to assist you.
If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.
If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.
Business Support Assistant in Edinburgh employer: Hampden Bank
Hampden Bank is an excellent employer that fosters a culture of inclusivity and collaboration, making it an ideal place for individuals looking to grow in the fields of third-party risk management and facilities coordination. With a commitment to personal and professional development, employees benefit from exciting career opportunities and a supportive environment that values diverse perspectives. Located in a dynamic banking sector, Hampden Bank offers flexible working arrangements, ensuring a healthy work-life balance while promoting meaningful relationships with clients and colleagues alike.
