At a Glance
- Tasks: Support the Banking Team with admin tasks and deliver exceptional client service.
- Company: Join a diverse and inclusive bank committed to your growth.
- Benefits: Enjoy flexible working, professional development, and a supportive team environment.
- Other info: Opportunities for career advancement and a collaborative workplace culture.
- Why this job: Make a real impact while developing your skills in a dynamic banking environment.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 30000 - 40000 £ per year.
The Business Support Assistant is responsible for supporting the delivery of exceptional client service by assisting the Banking Team with day-to-day administrative matters for clients, providing exceptional levels of service.
MAIN RESPONSIBILITIES / KEY DUTIES
- Handle day-to-day administrative matters to support the Assistant Banking Managers and Business Support Assistant team (inc. payment processing, account opening, foreign exchange, deposit requirements etc.)
- Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are providing good outcomes for our clients.
- Support the maintenance of internal office systems, including data management and filing, to ensure efficient operations.
- Consistent and accurate use of CRM including addition of appointments, updating meetings notes, logging prospects, new and referred business etc.
- Preparation of documents, briefing papers, reports, returns and presentations as appropriate.
- This is an office-based role, and the successful candidate will initially be required to work full-time (Monday to Friday) from our London office. The role will also require flexibility around working hours to support the organisation and covering team telephony.
Operational Excellence
- Answer enquiries and respond to requests in a timely fashion.
- Seek to deliver a right first-time approach with minimal errors (inc. payments, onboarding, credit application keying) to enhance client experience.
- Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews).
Collaboration and Continuous Improvement
- Liaise and work effectively with colleagues in other areas of the bank (incl. the Client Origination Team, Banking Operations, Credit Operations and First Line of Defence).
- Undertake and/or support ad-hoc business tasks and projects as required.
- Role holder may also be required to carry out additional duties from time-to-time that are considered appropriate to the role holder’s knowledge and experience.
- Develop and maintain strong working relationships with colleagues and clients.
Training and Competency
- Timely completion of mandatory eLearning and reading, and any other assigned training.
REQUIRED QUALIFICATIONS, KNOWLEDGE
Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential. We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.
To apply
Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly. If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you. If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you. If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.
Hybrid working / flexible working
We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues. We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.
Business Support Assistant in Edinburgh employer: Hampden Bank
Hampden Bank is an exceptional employer that prioritises a culture of inclusivity, collaboration, and professional growth. Located in the heart of London, we offer our Business Support Assistants a dynamic work environment with flexible working arrangements, extensive benefits, and opportunities for personal and career development, ensuring that every team member can thrive and contribute to our mission of delivering outstanding client service.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant in Edinburgh
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hampden Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Business Support Assistant in Edinburgh
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hampden Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hampden Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hampden Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hampden Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hampden Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hampden Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
