Customer Sales Advisor

Join to apply for the Customer Sales Advisor role at Hammonds Furniture

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Join to apply for the Customer Sales Advisor role at Hammonds Furniture

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• Customer Sales Advisor – Wilmslow

Role overview:

Life is chaotic. Modern homes can become hectic, cluttered and messy. As a Customer Sales Advisor, your role is to showcase what an ordered, calm, organised and tidy home can feel like, to help our customers envisage and bring to life their very own stylish sanctuary in the showroom. You’ll also be speaking to customers who have contacted through digital platforms, with the aim of building rapport and encouraging them to come to the showroom or book a design visit.

How you will succeed:

• You’ll bring a calm and professional energy to achieve showroom goals; to deliver award-winning customer service experience in person or over the phone
• You’ll work collaboratively with your showroom manager and teams to continually put their customers at the heart of their business
• As part of the wider Hammonds’ family, you’ll be passionate about collaboration and building meaningful relationships across the business to improve how we do things and get the best service, always, for our customers.
• You’ll be able to focus on converting customer interest (in person, over the phone or digitally) into design visits, to ensure customers get the full bespoke Hammonds experience

What it takes:

You’ll be great at reading people. You’ll be able to spot when a customer needs a moment, needs a cup of tea, or is ready to hear more about their products. You’ll be attentive and brilliant at listening, hooking into really hearing what the customer is seeking to resolve. You’ll then help customers by securing appointments, with the sole intent of helping them live better. You’ll also have a passion for style, order and organisation. As a Hammonds showroom team member, you will have the opportunity to harness your creative and strong communication skills as you support and inspire customers to select styles, colours, and finishes from the diverse fitted furniture design range, offering a completely bespoke, unique and tailored customer service experience.

You will be required:

To work 35 hours per week, working 5 out of 7 days between 09:00 – 17:00. The role offers an hourly rate of £12.21. No qualifications are required, and full training will be provided. Previous experience in a similar role is preferred but not essential.

Why Join Us:

At Hammonds, we recognise that it is our people who are our greatest asset. Join a team of like-minded individuals and live the Hammonds Way. We live by our three values: Be Real, Be Creative, and Be Committed. If you resonate with this and seek a new opportunity in a business that supports your growth and development, we encourage you to apply for this career opportunity for immediate consideration.

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