At a Glance
- Tasks: Engage customers, provide tailored advice, and enhance their home design experience.
- Company: Join Hammonds, a family business with 100 years of crafting beautiful furniture.
- Benefits: Enjoy uncapped commission, 25 days annual leave, and a supportive team environment.
- Other info: Collaborative culture with opportunities for personal growth and development.
- Why this job: Make a real impact on customer experiences and help create stunning living spaces.
- Qualifications: Passion for customer service, strong communication skills, and a flair for design.
The predicted salary is between 30000 - 40000 £ per year.
This year, we proudly celebrate 100 years of Hammonds - a century of helping people create homes that feel beautifully organised and thoughtfully designed. Our purpose remains simple: We create a well-ordered home, so our customers can live their lives better. Proudly a family business with 22 showrooms nationwide, we manufacture our bespoke furniture in Leicestershire, combining exciting design, innovative storage solutions and exceptional craftsmanship.
We are now looking for a trusted Customer Experience Specialist to make a valuable contribution to our business by delivering exceptional customer experiences and supporting the achievement of team and organisational goals. The successful candidate will work with intention, ensuring that every customer interaction reflects the high standards and personalised service that defines the Hammonds Way.
This is an exciting opportunity for a customer-focused and commercially minded individual to play a key role in helping customers create beautifully designed living spaces. As a Customer Experience Specialist, you will be at the heart of the customer journey, building relationships, inspiring confidence, and delivering an outstanding showroom experience.
What you'll be doing:
- Welcome and engage customers in the Design Centre, delivering a personalised and professional experience.
- Guide customers through our product range, offering tailored advice and visualising solutions to enhance their homes.
- Follow up on leads, previous appointments, and showroom visits to re-engage interest and drive sales conversion.
- Support inbound customer calls, manage appointments, and handle enquiries efficiently.
- Make minor design adjustments using Articad (training provided if needed) to help customers make confident decisions.
- Collaborate with internal teams, including Design Partners and Sales Managers, to maximise sales opportunities.
- Maintain accurate records of customer interactions, follow-ups, and sales activity.
- Ensure the Design Centre is presented to a high standard and report any maintenance or display issues.
- Contribute to team sales targets and KPIs through proactive customer engagement and service excellence.
- Act as a key holder, supporting independent opening and closing of the Design Centre as required.
What you will bring:
- A passion for delivering high-end, personalised customer service that reflects our premium brand.
- Confidence in welcoming and engaging customers, building rapport, and guiding them through their design journey.
- Strong organisation and time management skills, with the ability to follow up on leads, manage appointments, and handle enquiries efficiently.
- Attention to detail in maintaining a polished, professional showroom environment.
- A natural flair for interiors and design, helping customers visualise solutions that enhance their homes.
- Excellent communication and interpersonal skills, with the ability to influence decisions through service-led, consultative approaches.
- Team player mindset, collaborating with colleagues and field-based designers to maximise opportunities.
- Tech-savvy and willing to learn new systems, including Articad, with a mindset for continuous development and improvement.
Your Working hours/pattern will be:
- Working Hours: 10am-17:30pm except for Sunday / Sunday 11am-17.00pm
- Total Working Hours: 37.5 Sundays paid at time and a half
- We are open Bank Holidays - day off in lieu will be given for any worked
As a family business we will provide:
- Uncapped Commission
- 25 days of annual leave
- 1 extra day holiday per 5 years of service
- Additional annual leave purchase scheme
- Contributory pension scheme
- Access to discounts through Perkbox
- A supportive and creative team environment where your contributions make an impact
Why Join Hammonds?
At Hammonds, our colleagues are at the heart of everything we do. Guided by our values of being Real, Committed, and Creative, we work together to create exceptional experiences for both our customers and each other, taking pride in doing things properly, with intention and care. When you join Hammonds, you'll become part of a supportive family business where your contribution is valued, your ideas are encouraged, and your development is supported.
Customer Experience Specialist in Waltham Cross employer: Hammonds Furniture Limited
Hammonds is an exceptional employer that values its employees as the heart of its operations, fostering a supportive and creative team environment. With a century of heritage, we offer competitive benefits including uncapped commission, generous annual leave, and opportunities for personal growth, all while encouraging a culture of collaboration and innovation. Join us in Waltham Cross to make a meaningful impact in helping customers create beautifully designed living spaces, where your contributions are truly valued.
Contact Details:
Hammonds Furniture Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Waltham Cross
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hammonds Furniture Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hammonds Furniture Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist in Waltham Cross
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hammonds Furniture Limited:Your cover letter is your chance to shine! Tell us why you want to work at Hammonds Furniture Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hammonds Furniture Limited!
How to prepare for a job interview at Hammonds Furniture Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
