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- Tasks: Be the first point of contact for trade customers, managing their journey with care and professionalism.
- Company: Hammonds Furniture is a family-run business specialising in fitted furniture and tailored storage solutions.
- Benefits: Join a supportive team with opportunities for growth and development in a creative environment.
- Why this job: Make a meaningful impact by enhancing customer experiences and contributing to a well-ordered home vision.
- Qualifications: 1 year of customer service experience, strong problem-solving skills, and excellent communication abilities required.
- Other info: Embrace our values: Be Real, Be Creative, and Be Committed while working in a collaborative atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
At Hammonds Furniture, we are a family- run business that specialises in fitted furniture and tailored storage solutions. With over 26 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform living spaces.
Role Overview:
At Hammonds and Hepplewhite, we pride ourselves on delivering a seamless, high quality customer journey- and we\’re looking for a Trade Customer Service Account Advisor who shared that passion. Based in our Hinckley office, you\’\’ll be the vital first point of contact for our customers, managing each interaction with empathy, professionalism and precision.
You\’ll own the customer journey from start to finish, turning challenges into opportunities and ensuring our trade customers feel supported every step of the way. If you\’re customer-focused, detail-driven, and ready to make a meaningful impact, we want to hear from you.
Key Responsibilities:
- Own the Customer Journey: Take full responsibility for each customer experience- from initial query to aftercare- ensuring every interaction is smooth and positive.
- Respond with Empathy and Speed: Manage incoming queries via phone, email, text, and digital platforms, resolving issues promptly and with care.
- Case Management: Accurately log and track all service requests, updating customer records and managing cases to meet service level agreements.
- Handle Complaints with Confidence: Tackle difficult situations, especially on public channels like social media, turning potential issues into positive outcomes.
- Cross-Team Collaboration: Work closely with Installation, Finance, Production, Field Operations, and IT to ensure timely and effective solutions.
- Maintain High Standards: Represent the Hammonds and Hepplewhite brands with price, delivering consistent, high quality service that supports out reputation.
- Contribute to Continuous Improvement: Share insights and feedback to help enhance the customer journey and shape better service processes.
How You Will Succeed:
- Customer- Centric Mindset: At least 1 year of customer service experience, with the ability to handle a variety of queries with empathy and professionalism.
- Strong Problem-Solving Skills: You take ownership of issues, work toward first-time resolutions, and don\’t pass the customer around.
- Tech-Savvy and Detail-Oriented: Confident using digital tools and systems to manage information accurately and efficiently.
- Excellent Communication: Clear and adaptable in your written and verbal communication across multiple channels.
- Collaborative Spirit: You work well with colleagues across departments, ensuring the customer journey is joined up and seamless.
- Composed Under Pressure: Calm and professional during complaints and escalations, turning negatives into positives.
- Growth-Focused: Open to feedback, eager to improve, and always looking for ways to enhance the customer service.
What You Bring:
- Empathy and Emotional Intelligence: You actively listen and connect with customers, even in challenging situations.
- Resilience and Maturity: Composed and constructive under pressure, with a solution-focused approach.
- Proactivity: You take initiative, anticipate problems, and act without need to be asked.
- Organisational Skills: Detail-drive and deadline-focused, you manage multiple tasks with ease.
- Team-Oriented: A strong communicator who thrives in a collaborative environment.
- Professionalism: You proudly represent our brand values and uphold high standards in every customer interaction.
Why Join Us:
At Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, Be Creative and Be Committed- if you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to our career opportunity for immediate consideration.
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Trade Customer Service Account Advisor employer: Hammonds Furniture Limited
Contact Detail:
Hammonds Furniture Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Customer Service Account Advisor
✨Tip Number 1
Familiarise yourself with Hammonds Furniture's products and services. Understanding their fitted furniture and tailored storage solutions will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing different scenarios can prepare you to respond with empathy and professionalism, which is crucial for this position.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to take ownership and provide first-time resolutions.
✨Tip Number 4
Emphasise your collaborative spirit by thinking of instances where you've worked well with others to achieve a common goal. This will demonstrate your ability to work across teams, which is essential for ensuring a seamless customer journey.
We think you need these skills to ace Trade Customer Service Account Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Trade Customer Service Account Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service experience, problem-solving skills, and ability to handle complaints. Use specific examples to demonstrate your empathy and professionalism in previous roles.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles, particularly those where you managed queries or complaints. Mention your tech-savviness and detail-oriented approach, as these are crucial for the position.
Showcase Your Communication Skills: Ensure your written communication is clear and professional throughout your application. This includes your CV, cover letter, and any additional documents. Good communication is key for this role, so make it shine!
How to prepare for a job interview at Hammonds Furniture Limited
✨Show Your Customer-Centric Mindset
Make sure to highlight your previous customer service experience. Share specific examples of how you've handled queries with empathy and professionalism, as this role is all about creating a positive customer journey.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you took ownership of an issue and resolved it effectively. Employers want to see that you can handle challenges without passing customers around.
✨Exhibit Strong Communication Skills
Practice clear and adaptable communication. Be ready to showcase how you can convey information effectively across different channels, whether it's via phone, email, or social media.
✨Emphasise Team Collaboration
Be prepared to talk about your experiences working with different teams. Highlight how you’ve collaborated with colleagues from various departments to ensure a seamless customer journey.
