Technical Support Manager (TEC)

Join us as our new Technical Support Manager at Medequip Connect and let us empower you to truly make a difference.

About the role

As the Technical Support Manager for Medequip Connect, you will be providing expert advice and support to help deliver the organisation’s strategic objectives and the development and expansion of TEC services.

Your day-to-day responsibilities will include, but not be limited to:

• Oversee and support the development of Medequip Connect’s technical infrastructure.
• Provide technical advice and guidance for key personal across the services.
• Be Connect’s key liaison with internal IT services and third-party platform suppliers.
• Lead on Medequip Connect business continuity planning.
• To oversee the development of the company’s TEC product/solution range.
• Be a subject matter expert in TEC to support and develop systems.
• Technical lead for Medequip Connect’s compliance with the TEC Services Association’s (TSA) Quality Standards Framework (QSF).
• Ensure Medequip Connect manages its digital estate of devices/solutions deployed by monitoring and maintaining its use of Device Management Platforms (DMPs) and managing key links with suppliers and telephony partners.
• Supporting the Contact Centre with technical oversight, development of risk assessments, quality assurance, and improvements in documentation
• Supporting Installation and Responder Teams to provide safe, compliant, and innovative services through developing protocols, guidance, risk assessments and competency frameworks.
• Working collaboratively with health & social care professionals and commissioners in the development of best practice for the future provision of TEC.
• To be the data protection lead for Connect.

Qualifications and experience required

• In-depth knowledge of databases and networks
• Specialised knowledge of Technology Enabled care systems and products, and the ability to keep on top of developments and innovations in the field.
• Knowledge and understanding of telephony and digital technologies to take a leading role for the service.
• Good working knowledge and usage of all MS Office packages
• Ability to complete complex TEC assessments and risk assessments.
• In-depth knowledge of telephony and omnichannel contact centre services.
• Experience of TEC services at an advanced level. Experience of service development and ability to apply project management principles to work effectively.
• Full UK Driving Licence
• Knowledge and practical understanding of relevant data protection legislation, policy, and practice