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- Tasks: Engage customers in our Design Centre, guiding them through their furniture design journey.
- Company: Hammonds, a family business transforming homes for 100 years.
- Benefits: Flexible part-time hours, competitive pay, and training provided.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Be the creative spark that helps customers bring their home ideas to life.
- Qualifications: Passion for customer service, strong communication skills, and a flair for design.
The predicted salary is between 12000 - 16000 £ per year.
At Hammonds, we've been helping people transform their homes for 100 years, designing and installing fitted furniture. We bring order and calm to everyday lives.
As a family business working nationwide with 20 showrooms, we have ambitious plans for growth. We are proud to manufacture all our furniture in Leicestershire, offering our customers a comprehensive design, manufacture and installation service.
As a Customer Experience Specialist, you’ll be at the heart of our fitted furniture Design Centre, delivering outstanding service while helping customers bring their ideas to life. You’ll welcome both new and returning customers, creating a personalised and engaging experience that inspires confidence and excitement.
Using your product knowledge, creative insight, and solution-focused approach, you’ll guide customers through their design journey, adapting plans where needed and supporting them to make the right choices. Experience with ArtiCAD design software is a plus, but full training will be provided for the right candidate. Your role is key in turning interest into sales and ensuring every customer feels valued and inspired.
The role:
- Welcome and engage customers in the Design Centre, delivering a personalised and professional experience.
- Guide customers through our product range, offering tailored advice and visualising solutions to enhance their homes.
- Follow up on leads, previous appointments, and showroom visits to re‑engage interest and drive sales conversion.
- Support inbound customer calls, manage appointments, and handle enquiries efficiently.
- Make minor design adjustments using ArtiCAD (training provided if needed) to help customers make confident decisions.
- Collaborate with internal teams, including Design Partners and Sales Managers, to maximise sales opportunities.
- Maintain accurate records of customer interactions, follow‑ups, and sales activity.
- Ensure the Design Centre is presented to a high standard and report any maintenance or display issues.
- Contribute to team sales targets and KPIs through proactive customer engagement and service excellence.
- Act as a key holder, supporting independent opening and closing of the Design Centre as required.
You will bring:
- A passion for delivering high‑end, personalised customer service that reflects our premium brand.
- Confidence in welcoming and engaging customers, building rapport, and guiding them through their design journey.
- Strong organisation and time management skills, with the ability to follow up on leads, manage appointments, and handle enquiries efficiently.
- Attention to detail in maintaining a polished, professional showroom environment.
- A natural flair for interiors and design, helping customers visualise solutions that enhance their homes.
- Excellent communication and interpersonal skills, with the ability to influence decisions through service‑led, consultative approaches.
- Team player mindset, collaborating with colleagues and field‑based designers to maximise opportunities.
- Tech‑savvy and willing to learn new systems, including ArtiCAD, with a mindset for continuous development and improvement.
Your Working hours/pattern will be:
- Total weekly hours: 21
- Mon‑Sat - 10am - 17.30pm
- Sundays paid at time and a half
Customer Experience Specialist Part Time in London employer: Hammonds Furniture Limited
Contact Detail:
Hammonds Furniture Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist Part Time in London
✨Tip Number 1
Get to know the company inside out! Research Hammonds, their products, and their values. This way, when you walk into that Design Centre, you can chat confidently about how you can contribute to their mission of transforming homes.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate welcoming customers and guiding them through their design journey. The more comfortable you are, the better you'll connect with potential clients.
✨Tip Number 3
Follow up on any leads you might have! If you've had previous interactions with customers or even just inquiries, reach out to them. A simple follow-up can turn interest into sales, and it shows you're proactive and dedicated.
✨Tip Number 4
Don’t forget to showcase your passion for interiors! Bring along examples of your own design ideas or inspirations. This will not only impress the team but also demonstrate your genuine enthusiasm for helping customers visualise their dream spaces.
We think you need these skills to ace Customer Experience Specialist Part Time in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and design in your application. Share experiences where you've gone above and beyond to help customers, as this will resonate with our values at Hammonds.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to know how you can specifically contribute to our team and enhance the customer experience.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hammonds Furniture Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hammonds. Understand their history, values, and what sets them apart in the fitted furniture market. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, your ability to engage and inspire customers is crucial. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you built rapport and helped customers make confident decisions.
✨Familiarise Yourself with ArtiCAD
While full training will be provided, having a basic understanding of ArtiCAD design software can give you an edge. If possible, watch tutorials or read up on its features. This shows your willingness to learn and adapt, which is key for this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only demonstrates your interest but also helps you assess if Hammonds is the right fit for you.