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- Tasks: Help customers envision their dream homes and convert interest into design visits.
- Company: Hammonds Furniture is a family-run business specialising in fitted furniture and tailored storage solutions.
- Benefits: Enjoy a competitive hourly rate, full training, and a supportive team environment.
- Why this job: Join a creative team that values collaboration and offers opportunities for personal growth.
- Qualifications: No formal qualifications needed; previous experience is a plus but not essential.
- Other info: Fixed term contract until 31/10/25, working 35 hours per week.
At Hammonds Furniture, we are a family-run business that specialises in fitted furniture and tailored storage solutions. With over 20 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform living spaces. This is a fixed term contract due to end 31/10/25.
Life is chaotic. Modern homes can become hectic, cluttered and messy. As a Customer Sales Advisor, your role is to showcase what an ordered, calm, organised and tidy home can feel like, to help our customers envisage and bring to life their very own stylish sanctuary in the showroom. You’ll also be speaking to customers who have contacted through digital platforms, with the aim of building rapport and encouraging them to come to the showroom or book a design visit.
How you will succeed:
- By being brilliant at connecting with people;
- You’ll bring a calm and professional energy to achieve showroom goals; to deliver award winning customer service experience in person or over the phone.
- You’ll work collaboratively with your showroom manager and teams to continually put their customers at the heart of their business.
- As part of the wider Hammonds’ family, you’ll be passionate about collaboration and building meaningful relationships across the business to improve how we do things and get the best service, always, for our customers.
- You’ll be able to focus on converting customer interest (in person, over the phone or digitally) into design visits, to ensure customers get the full bespoke Hammonds experience.
What it takes:
- You’ll be great at reading people. You’ll be able to spot when a customer needs a moment, needs a cup of tea, or is ready to hear more about their products.
- You’ll be attentive and brilliant at listening, hooking into really hearing what the customer is seeking to resolve.
- You’ll then help customers by securing appointments, with sole intent of helping them live better.
- You’ll also have a passion for style, order and organisation.
- As a Hammonds showroom team member, you will have the opportunity to harness your creative and strong communication skills as you will support and inspire customers to select the styles, colours, and finishes from the diverse fitted furniture design range, offering a completely bespoke, unique and tailored customer service experience.
You will be required to work 35 hours per week working 5 out of 7 days per week between the hours of 09:00 – 17:00pm. The role offers an hourly rate at £12.21. No qualifications are required for this role and full training will be provided for you to succeed. Previous experience in a similar role is preferred but not essential.
Why Join Us:
At Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, Be Creative and Be Committed – if you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to our career opportunity for immediate consideration.
Customer Sales Advisor employer: Hammonds Furniture Limited
Contact Detail:
Hammonds Furniture Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with Hammonds Furniture's product range and values. Understanding their commitment to exceptional service and innovative designs will help you connect with customers and showcase the brand effectively.
✨Tip Number 2
Practice your communication skills, especially in building rapport. Role-play scenarios where you engage with customers, both in person and over the phone, to enhance your ability to listen and respond to their needs.
✨Tip Number 3
Demonstrate your passion for style and organisation by creating a personal portfolio of design ideas or inspirations. This can serve as a conversation starter with customers and show your enthusiasm for helping them create their ideal living space.
✨Tip Number 4
Network with current or former employees of Hammonds to gain insights into the company culture and customer interactions. This can provide you with valuable tips on how to align your approach with their expectations and values.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Hammonds Furniture is looking for in a Customer Sales Advisor. Highlight key responsibilities and required skills that resonate with your own experiences.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills. Emphasise any previous customer service roles, your ability to connect with people, and your passion for style and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how you align with Hammonds' values of being real, creative, and committed, and provide examples of how you've demonstrated these qualities in past roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Hammonds Furniture Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond to help customers in the past, as this aligns perfectly with Hammonds' commitment to award-winning service.
✨Demonstrate Your Listening Skills
During the interview, showcase your ability to listen attentively. You might be asked situational questions; use these opportunities to illustrate how you can read customers' needs and respond appropriately, just like you would in a showroom setting.
✨Emphasise Team Collaboration
Hammonds values teamwork, so be prepared to discuss how you've successfully worked with others in previous roles. Highlight any experiences where collaboration led to improved customer experiences or showroom goals.
✨Bring Your Creative Ideas
Since the role involves helping customers envision their ideal living spaces, think about how you can contribute creatively. Prepare to share ideas on how you would engage customers and inspire them with the diverse range of fitted furniture available.
