At a Glance
- Tasks: Help customers envision their dream homes and convert interest into design visits.
- Company: Hammonds Furniture is a family-run business specialising in fitted furniture and tailored storage solutions.
- Benefits: Join a supportive team with opportunities for growth and development.
- Other info: Work 37.5 hours a week, with a flexible schedule across five days.
- Why this job: Be part of a creative environment that values collaboration and exceptional customer service.
- Qualifications: No specific experience required, just a passion for style and great communication skills.
The predicted salary is between 24000 - 36000 € per year.
At Hammonds Furniture, we are a family-run business that specialises in fitted furniture and tailored storage solutions. With over 20 showrooms nationwide, we are dedicated to providing exceptional service and innovative designs to our customers. Our vision is to create well-ordered homes, and we believe our furniture has the power to transform living spaces.
Role overview:
Life is chaotic. Modern homes can become hectic, cluttered and messy.
As a Customer Sales Advisor , your role is to showcase what an ordered, calm, organised and tidy home can feel like, to help our customers envisage and bring to life their very own stylish sanctuary in the showroom.
You’ll also be speaking to customers who have contacted through digital platforms, with the aim of building rapport and encouraging them to come to the showroom or book a design visit.
How you will succeed:
By being brilliant at connecting with people;
You’ll bring a calm and professional energy to achieve showroom goals; to deliver award winning customer service experience in person or over the phone
You’ll work collaboratively with your showroom manager and teams to continually put their customers at the heart of their business
As part of the wider Hammonds’ family, you’ll be passionate about collaboration and building meaningful relationships across the business to improve how we do things and get the best service, always, for our customers.
You’ll be able to focus on converting customer interest (in person, over the phone or digitally) into design visits, to ensure customers get the full bespoke Hammonds experience
What it takes:
You’ll be great at reading people. You’ll be able to spot when a customer needs a moment, needs a cup of tea, or is ready to hear more about their products. You’ll be attentive and brilliant at listening, hooking into really hearing what the customer is seeking to resolve. You’ll then help customers by securing appointments, with sole intent of helping them live better.
You’ll also have a passion for style, order and organisation. As a Hammonds showroom team member, you will have the opportunity to harness your creative and strong communication skills as you will support and inspire customers to select the styles, colours, and finishes from the diverse fitted furniture design range, offering a completely bespoke, unique and tailored customer service experience.
You will be required:
To work 37.5 hours per week working 5 out of 7 days per week.
Monday: 10:00am-5:30pm
Tuesday: Closed
Thursday: 10:00am-5:30pm
Friday: 10:00am-5:30pm
Saturday: 10:00am-5:30pm
Sunday: Closed
Previous experience in a similar role is preferred but not essential.
Why Join Us:
At Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, Be Creative and Be Committed – if you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to our career opportunity for immediate consideration.
#J-18808-LjbffrCustomer Sales Advisor in Milton Keynes employer: Hammonds Furniture Limited
Hammonds Furniture is an exceptional employer that values its people as its greatest asset, fostering a supportive and collaborative work culture. As a Customer Sales Advisor, you will enjoy opportunities for personal growth and development while working in a family-run business that prioritises creativity and commitment to customer service. With a focus on building meaningful relationships and providing bespoke solutions, you'll be part of a team dedicated to transforming homes and enhancing lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Milton Keynes
✨Tip Number 1
Familiarise yourself with Hammonds' product range and design philosophy. Understanding their fitted furniture solutions will help you engage customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in building rapport and addressing customer needs, which is crucial for a Customer Sales Advisor.
✨Tip Number 3
Visit a Hammonds showroom if possible to observe how current advisors interact with customers. Take notes on their techniques for creating a welcoming atmosphere and converting interest into appointments.
✨Tip Number 4
Showcase your passion for style and organisation during interviews. Share personal experiences where you've helped others create order in their spaces, as this aligns with Hammonds' mission of transforming homes.
We think you need these skills to ace Customer Sales Advisor in Milton Keynes
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Hammonds Furniture is looking for in a Customer Sales Advisor. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV:Customise your CV to reflect your relevant experience in customer service and sales. Emphasise any previous roles where you showcased strong communication skills, creativity, and the ability to connect with customers.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also demonstrates your passion for style, order, and organisation. Share specific examples of how you've helped customers in the past and how you can contribute to Hammonds' vision.
Showcase Your Personality:In your application, let your personality shine through. Hammonds values being real and creative, so don’t hesitate to express your enthusiasm for the role and the company culture. This will help you stand out as a candidate who fits their values.
How to prepare for a job interview at Hammonds Furniture Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with Hammonds' commitment to delivering award-winning experiences.
✨Demonstrate Your Listening Skills
During the interview, showcase your ability to listen attentively. You might be asked situational questions, so practice responding by highlighting how you can read customers' needs and adapt your approach accordingly, just like the role requires.
✨Emphasise Team Collaboration
Hammonds values teamwork, so be prepared to discuss how you've successfully worked with others in past roles. Share specific instances where collaboration led to improved customer experiences or showroom goals.
✨Be Ready to Discuss Style and Organisation
Since the role involves helping customers envision their ideal living spaces, come prepared to talk about your personal style preferences and how you stay organised. This will demonstrate your passion for the products and the lifestyle Hammonds promotes.
