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- Tasks: Engage customers, guide them through design choices, and deliver exceptional service.
- Company: Hammonds, a family business transforming homes for over 90 years.
- Benefits: Competitive salary, uncapped commission, annual leave, and discounts.
- Why this job: Be part of a creative team and help customers realise their dream spaces.
- Qualifications: Passion for customer service, strong communication skills, and a flair for design.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
The predicted salary is between 10600 - 10600 £ per year.
At Hammonds, we have been helping people transform their homes for over 90 years, designing and installing fitted furniture. We bring order and calm to everyday lives. As a family business working nationwide with 20 showrooms, we have ambitious plans for growth. We are proud to manufacture all our furniture in Leicestershire, offering our customers a comprehensive design, manufacture and installation service.
As a Customer Experience Specialist, you’ll be at the heart of our fitted furniture Design Centre, delivering outstanding service while helping customers bring their ideas to life. You’ll welcome both new and returning customers, creating a personalised and engaging experience that inspires confidence and excitement. Using your product knowledge, creative insight, and solution-focused approach, you’ll guide customers through their design journey, adapting plans where needed and supporting them to make the right choices. Experience with ArtiCAD design software is a plus, but full training will be provided for the right candidate. Your role is key in turning interest into sales and ensuring every customer feels valued and inspired.
The role:
- Welcome and engage customers in the Design Centre, delivering a personalised and professional experience.
- Guide customers through our product range, offering tailored advice and visualising solutions to enhance their homes.
- Follow up on leads, previous appointments, and showroom visits to re-engage interest and drive sales conversion.
- Support inbound customer calls, manage appointments, and handle enquiries efficiently.
- Make minor design adjustments using ArtiCAD (training provided if needed) to help customers make confident decisions.
- Collaborate with internal teams, including Design Partners and Sales Managers, to maximise sales opportunities.
- Maintain accurate records of customer interactions, follow-ups, and sales activity.
- Ensure the Design Centre is presented to a high standard and report any maintenance or display issues.
- Contribute to team sales targets and KPIs through proactive customer engagement and service excellence.
- Act as a key holder, supporting independent opening and closing of the Design Centre as required.
You will bring:
- A passion for delivering high-end, personalised customer service that reflects our premium brand.
- Confidence in welcoming and engaging customers, building rapport, and guiding them through their design journey.
- Strong organisation and time management skills, with the ability to follow up on leads, manage appointments, and handle enquiries efficiently.
- Attention to detail in maintaining a polished, professional showroom environment.
- A natural flair for interiors and design, helping customers visualise solutions that enhance their homes.
- Excellent communication and interpersonal skills, with the ability to influence decisions through service-led, consultative approaches.
- Team player mindset, collaborating with colleagues and field-based designers to maximise opportunities.
- Tech-savvy and willing to learn new systems, including ArtiCAD, with a mindset for continuous development and improvement.
Your Working hours/pattern will be:
Mon-Sat: 10.00am-17:30pm
Sun: 11.00am-17.00pm
We are open bank holidays - day off in lieu will be given for any worked.
As a family business we will provide:
- Competitive salary - £10,600 (Pro Rata of £26,500)
- Uncapped Commission
- PRO RATA OF - 25 days of annual leave
- 1 extra day holiday per 5 years of service
- Additional annual leave purchase scheme
- Contributory pension scheme
- Access to discounts through Perkbox
- A supportive and creative team environment where your contributions make an impact.
Come and join us today; if you’re motivated, enthusiastic, and passionate about design and delivering outstanding customer experiences, we’ll provide the guidance and environment to help you thrive.
Customer Experience Specialist- Part Time employer: Hammonds Furniture Limited
Contact Detail:
Hammonds Furniture Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist- Part Time
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time browsing Hammonds' website and social media. Understanding their products and values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when engaging with customers and showcasing your ability to deliver that high-end, personalised service Hammonds is known for.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace new systems like ArtiCAD, which is a bonus for us!
We think you need these skills to ace Customer Experience Specialist- Part Time
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and design right from the start! Share any relevant experiences that highlight your ability to engage with customers and create a personalised experience.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'customer engagement' and 'design journey', to show you understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hammonds Furniture Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hammonds. Understand their history, values, and what makes their customer experience unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you engaged with customers, resolved issues, or created memorable experiences. This is crucial for a Customer Experience Specialist role!
✨Familiarise Yourself with Design Concepts
Since the role involves helping customers visualise their design ideas, brush up on basic interior design principles. Even if you’re not an expert, showing that you have a passion for design can set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
