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- Tasks: Lead a team in the Emergency Response Centre, managing calls and supporting staff.
- Company: Join Medequip Connect, a caring provider focused on helping the elderly stay independent.
- Benefits: Enjoy a company pension, free counselling, and a friendly office vibe.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Previous Team Leader experience and genuine empathy for vulnerable adults are essential.
- Other info: Flexible hours and a commitment to professional development are key aspects of this role.
The predicted salary is between 30000 - 42000 £ per year.
Location: Rawtenstall
This is an exciting opportunity to work for a forward-thinking care provider who will support you to be the best you can be in your chosen field! You will be supported by an excellent team of professional and ever-developing co-workers who all identify and align with Medequip's values and ways. We are all aligned in providing the most person-centred approach to care.
Who Are We?
Medequip Connect is part of Medequip Assistive Technology Ltd and we are a county-wide provider of Emergency Mobile Response, Pendant Alarm Monitoring Services, and Assistive Telecare Services for the elderly and vulnerable adults in the UK. Our service enables people to remain independent for longer, with their families in their own homes. We are currently recruiting in Rawtenstall for a Team Leader to supervise the Emergency Response Centre (ERC) to ensure operational readiness and to provide a professional support service.
Medequip, as a values-driven organisation, places an emphasis not only on results but also on how those results are achieved. There is a particular focus on safety, empathy, respect, teamwork, and excellence in all we do.
The Role
- Lead staff and cover shifts as and when operationally required, using your core hours as a basis for working and subsequently covering staff absences and holidays in emergencies to ensure continuity of cover in the Emergency Response Centre (ERC).
- Take emergency calls from elderly and vulnerable clients and mobilise resources to operational incidents as part of a team in accordance with Company policy.
- Support the ERC Manager with administrative duties such as referrals, work allocation, housekeeping, training of staff, upload of rotas, etc.
- Participate in the ERC on-call rota and be available for last resort ERC cover.
- Assist with compliance with TSA Monitoring Module, including compliance with KPI targets, ERC Operator performance objectives, call audits, case studies, and call-handling training plans.
- Conduct formal 1-1's, coaching and feedback sessions, communications, Toolbox talks, and team meetings.
- Be responsible for driving an efficient, consistent, and high-quality service to our clients at every interaction.
- Liaise with key agencies such as emergency services, doctors, district nurses, wardens, and housing associations.
- Develop & maintain knowledge and expertise in this specialist function and demonstrate commitment to one's own professional development and participate in appraisal reviews.
The Person
- Genuine empathy for the welfare of elderly and vulnerable adults.
- Ability to work well independently and as part of a team, with good communication skills.
- Flexibility with working days/hours to suit the needs of the business.
- Willingness to cover last-minute absences by colleagues to maintain a safe service for our clients.
- Previous experience as a Team Leader.
The Benefits
- Company pension.
- Full on-the-job training and induction.
- Care First employee assistance programme including free counselling.
- Friendly office environment.
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it; please let us know. This role will be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Contact Centre Team Leader (Emergency Response, Days) employer: Hammonds Furniture Limited
Contact Detail:
Hammonds Furniture Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader (Emergency Response, Days)
✨Tip Number 1
Familiarise yourself with Medequip's values and mission. Understanding their commitment to person-centred care will help you align your responses during interviews, showcasing your empathy and dedication to the welfare of elderly and vulnerable adults.
✨Tip Number 2
Highlight any previous experience in emergency response or team leadership roles. Be prepared to discuss specific situations where you successfully managed a team or handled emergencies, as this will demonstrate your capability to lead in the ERC.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively liaised with various stakeholders in past roles. This is crucial for the role, as you'll be working with emergency services and healthcare professionals.
✨Tip Number 4
Be flexible and ready to discuss your availability during the interview. Since the role requires covering shifts and last-minute absences, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Contact Centre Team Leader (Emergency Response, Days)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Contact Centre Team Leader position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: Emphasise any previous experience you have as a Team Leader or in emergency response roles. Use specific examples to demonstrate your ability to lead a team, manage emergencies, and provide high-quality service.
Showcase Your Values: Medequip values empathy, teamwork, and excellence. Make sure to reflect these values in your application by providing examples of how you've demonstrated them in your past work or volunteer experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also explains why you are passionate about working in care for the elderly and vulnerable adults. Personalise it to show your genuine interest in Medequip's mission.
How to prepare for a job interview at Hammonds Furniture Limited
✨Show Your Empathy
Given the nature of the role, it's crucial to demonstrate genuine empathy for the elderly and vulnerable adults. Share personal experiences or examples that highlight your understanding and compassion in similar situations.
✨Highlight Team Leadership Skills
As a Team Leader, you'll need to showcase your previous experience in leading teams. Prepare specific examples of how you've successfully managed a team, handled conflicts, or motivated colleagues to achieve common goals.
✨Understand the Company Values
Medequip places a strong emphasis on values such as safety, respect, and teamwork. Familiarise yourself with these values and be ready to discuss how you align with them and how they influence your work ethic.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in emergency situations. Think through potential scenarios you might face in the Emergency Response Centre and how you would handle them effectively.
