Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and guide clients through their design journey.
- Company: Hammonds, a family business transforming homes for 100 years.
- Benefits: Competitive salary, uncapped commission, 33 days leave, and discounts.
- Why this job: Join a creative team and make a real impact on customer experiences.
- Qualifications: Passion for customer service, strong communication skills, and a flair for design.
- Other info: Full training provided, with opportunities for growth and development.
The predicted salary is between 21000 - 30000 £ per year.
At Hammonds, we've been helping people transform their homes for 100 years, designing and installing fitted furniture. We bring order and calm to everyday lives. As a family business working nationwide with over 20 showrooms, we have ambitious plans for growth. We are proud to manufacture all our furniture in Leicestershire, offering our customers a comprehensive design, manufacture and installation service.
As a Customer Experience Specialist, you'll be at the heart of our fitted furniture Design Centre, delivering outstanding service while helping customers bring their ideas to life. You'll welcome both new and returning customers, creating a personalised and engaging experience that inspires confidence and excitement. Using your product knowledge, creative insight, and solution-focused approach, you'll guide customers through their design journey, adapting plans where needed and supporting them to make the right choices. Experience with Articad design software is a plus, but full training will be provided for the right candidate. Your role is key in turning interests into sales and ensuring every customer feels valued and inspired.
The role:
- Welcome and engage customers in the Design Centre, delivering a personalised and professional experience.
- Guide customers through our product range, offering tailored advice and visualising solutions to enhance their homes.
- Follow up on leads, previous appointments, and showroom visits to re-engage interest and drive sales conversion.
- Support inbound customer calls, manage appointments, and handle enquiries efficiently.
- Make minor design adjustments using ArtiCAD (training provided if needed) to help customers make confident decisions.
- Collaborate with internal teams, including Design Partners and Sales Managers, to maximise sales opportunities.
- Maintain accurate records of customer interactions, follow-ups, and sales activity.
- Ensure the Design Centre is presented to a high standard and report any maintenance or display issues.
- Contribute to team sales targets and KPIs through proactive customer engagement and service excellence.
- Act as a key holder, supporting independent opening and closing of the Design Centre as required.
You will bring:
- A passion for delivering high-end, personalised customer service that reflects our premium brand.
- Confidence in welcoming and engaging customers, building rapport, and guiding them through their design journey.
- Strong organisation and time management skills, with the ability to follow up on leads, manage appointments, and handle enquiries efficiently.
- Attention to detail in maintaining a polished, professional showroom environment.
- A natural flair for interiors and design, helping customers visualise solutions that enhance their homes.
- Excellent communication and interpersonal skills, with the ability to influence decisions through service-led, consultative approaches.
- Team player mindset, collaborating with colleagues and field-based designers to maximise opportunities.
- Tech-savvy and willing to learn new systems, including ArtiCAD, with a mindset for continuous development and improvement.
Your Working hours/pattern will be:
- (Must be able to work weekends on a rota'd basis)
- Total weekly hours- 37.5
- Mon-Sat: 10am-17:30pm
- Sun: 11am-17:00pm
- Sundays paid at time and a half
- We are open Bank holidays- day off in lieu will be provided for any worked.
As a family business we will provide:
- Competitive salary - £26,500
- Uncapped Commission
- 33 days of annual leave (including bank holidays)
- 1 extra day holiday per 5 years of service
- Additional annual leave purchase scheme
- Contributory pension scheme
- Access to discounts through Perkbox
- A supportive and creative team environment where your contributions make an impact.
Come and join us today, if you’re motivated, enthusiastic, and passionate about design and delivering outstanding customer experiences, we’ll provide the guidance and environment to help you thrive.
Customer Experience Specialist- Full Time in Christchurch employer: Hammonds Furniture Limited
Contact Detail:
Hammonds Furniture Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist- Full Time in Christchurch
✨Tip Number 1
Get to know the company inside out! Research Hammonds, their products, and their values. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to get comfortable with welcoming customers and guiding them through their design journey. The more natural you feel, the better you'll connect with potential customers.
✨Tip Number 3
Follow up on any leads or connections you make during your job search. A quick message or call can show your enthusiasm and keep you top of mind for hiring managers. Plus, it’s a great way to demonstrate your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hammonds family and contributing to their growth.
We think you need these skills to ace Customer Experience Specialist- Full Time in Christchurch
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and design shine through. We want to see how much you care about creating amazing experiences for our customers!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Customer Experience Specialist role. Highlight any relevant experience with customer engagement or design, as it’ll make you stand out to us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hammonds Furniture Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hammonds. Understand their history, values, and what makes them unique in the fitted furniture market. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, your ability to engage and inspire customers is crucial. Prepare examples from your past experiences where you've delivered exceptional service or resolved customer issues effectively. This will demonstrate your capability to create a personalised experience for customers.
✨Familiarise Yourself with Design Concepts
Even if you haven't used ArtiCAD before, having a basic understanding of design principles and trends can set you apart. Brush up on common interior design concepts and think about how you would help customers visualise their ideas. This will show your passion for design and your readiness to learn.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you determine if Hammonds is the right fit for you. Think about what you want to know regarding their approach to customer engagement and team collaboration.