At a Glance
- Tasks: Engage customers, guide them through design choices, and enhance their home experience.
- Company: Hammonds, a family business transforming homes for 100 years.
- Benefits: Flexible part-time hours, competitive pay, and training provided.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Be the creative spark that helps customers bring their dream spaces to life.
- Qualifications: Passion for customer service, strong communication skills, and a flair for design.
The predicted salary is between 12000 - 16000 £ per year.
Customer Experience Specialist- Christchurch Part Time 12 Month Fixed Term Contract At Hammonds, we've been helping people transform their homes for 100 years, designing and installing fitted furniture.
We bring order and calm to everyday lives.
As a family business working nationwide with 20 showrooms we have ambitious plans for growth.
We are proud to manufacture all our furniture in Leicestershire offering our customers a comprehensive design, manufacture and installation service.
As a Customer Experience Specialist, you’ll be at the heart of our fitted furniture Design Centre, delivering outstanding service while helping customers bring their ideas to life.
You’ll welcome both new and returning customers, creating a personalised and engaging experience that inspires confidence and excitement.
Using your product knowledge, creative insight, and solution-focused approach, you’ll guide customers through their design journey, adapting plans where needed and supporting them to make the right choices.
Experience with Arti CAD design software is a plus, but full training will be provided for the right candidate.
Your role is key in turning interest into sales and ensuring every customer feels valued and inspired.
The role: Welcome and engage customers in the Design Centre, delivering a personalised and professional experience.
Guide customers through our product range, offering tailored advice and visualising solutions to enhance their homes.
Follow up on leads, previous appointments, and showroom visits to re‑engage interest and drive sales conversion.
Support inbound customer calls, manage appointments, and handle enquiries efficiently.
Make minor design adjustments using Arti CAD (training provided if needed) to help customers make confident decisions.
Collaborate with internal teams, including Design Partners and Sales Managers, to maximise sales opportunities.
Maintain accurate records of customer interactions, follow‑ups, and sales activity.
Ensure the Design Centre is presented to a high standard and report any maintenance or display issues.
Contribute to team sales targets and KPIs through proactive customer engagement and service excellence.
Act as a key holder, supporting independent opening and closing of the Design Centre as required.
You will bring: A passion for delivering high‑end, personalised customer service that reflects our premium brand.
Confidence in welcoming and engaging customers, building rapport, and guiding them through their design journey.
Strong organisation and time management skills, with the ability to follow up on leads, manage appointments, and handle enquiries efficiently.
Attention to detail in maintaining a polished, professional showroom environment.
A natural flair for interiors and design, helping customers visualise solutions that enhance their homes.
Excellent communication and interpersonal skills, with the ability to influence decisions through service‑led, consultative approaches.
Team player mindset, collaborating with colleagues and field‑based designers to maximise opportunities.
Tech‑savvy and willing to learn new systems, including Arti CAD, with a mindset for continuous development and improvement.
Your Working hours/ pattern will be: Total weekly hours: 21 Mon‑Sat - 10am - 17.30pm Sundays paid at time and a half We are open
Customer Experience Specialist Part Time in Cardiff employer: Hammonds Furniture Limited
At Hammonds, we pride ourselves on being a family business that values its employees and fosters a supportive work culture. As a Customer Experience Specialist in our Christchurch Design Centre, you'll enjoy flexible part-time hours, comprehensive training, and opportunities for personal growth while contributing to our mission of transforming homes. Join us in creating inspiring customer experiences and be part of a team that celebrates creativity and collaboration.
Contact Details:
Hammonds Furniture Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist Part Time in Cardiff
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hammonds Furniture Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hammonds Furniture Limited and let us see your personality shine through!
We think you need these skills to ace Customer Experience Specialist Part Time in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hammonds Furniture Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Hammonds Furniture Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hammonds Furniture Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hammonds Furniture Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hammonds Furniture Limited will surely appreciate.
