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- Tasks: Lead and support pastoral care across multiple residential locations, ensuring quality service delivery.
- Company: HammondCare is a not-for-profit charity focused on improving lives through innovative health and aged care.
- Benefits: Enjoy flexible working options, generous leave, and wellness programmes to support your wellbeing.
- Why this job: Make a real impact in people's lives while working in a supportive, mission-driven environment.
- Qualifications: Strong pastoral care experience and excellent communication skills are essential; Christian faith is highly valued.
- Other info: This part-time role offers hybrid working and requires travel between sites.
The predicted salary is between 42000 - 58000 £ per year.
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About Us
HammondCare is a not-for-profit, independent Christian charity that is passionate about improving the quality of life for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.
About Us
HammondCare is a not-for-profit, independent Christian charity that is passionate about improving the quality of life for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.
The opportunity
The role of Head of Pastoral Care – Residential works closely with the Residential Pastoral Care Managers (PCMs) to lead and support the provision and development of pastoral care in HammondCare residential service locations.
This is a permanent part-time role working 4 days per week with hybrid working options.
This role involves supervision directly and indirectly of a team across multiple locations within NSW, and in Melbourne and Adelaide and will require travel. Access to a car and an Australian driver’s licence is a requirement.
We are flexible if you are living in Sydney or Melbourne.
What We Can Offer You
We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
- Additional leave purchase options and 14 weeks paid parental leave
- Flexible working options, including hybrid arrangements
- Discounts on everyday products and services
- Discounted healthcare memberships – access to network of fitness centres and pools for employees and families
- Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.
- Health & Wellbeing programmes
- Reward & Recognition programmes
- Referral bonuses
- Career and professional development opportunities
Duties include
Manage & Educate staff
- Build a culture that models and empowers all staff to work within HC’s Mission in Action to achieve our purpose of improving quality of life for people in our care
- Ensure Pastoral Care Managers and their direct reports have completed relevant training and compliance activities, and are supported to extend their skills in meeting the emotional and spiritual needs and goals of residents, including those living with dementia
- Provide managerial supervision to, and act as a key support of Pastoral Care Managers (and Pastoral Care Coordinators as required), and act as a role model for staff and as an advocate for the HammondCare Mission, Motivation, and Mission In Action
- Work with PC Managers to identify development goals of PC staff
- In consultation with the General Manager Pastoral Care and Volunteer Services, ensure staffing levels for PC in Residential are established and maintained through recruitment and orientation to relevant services and facilities.
Service Delivery
- Collaborate with Residential Leaders to ensure the delivery of personalised pastoral care to people and their families at key times during residents’ journey, from admission and settling in the residential community, through changes and deterioration, to the end of life, and afterwards.
- Share pastoral expertise and coach staff and volunteers within HC Residential to meet the emotional and spiritual needs of residents and their families, through personalised individual engagement and meaningful group activities such as Chapel services and Carer Support groups.
- Ensure residents of different faiths are supported as desired by appropriate clergy/faith representatives
- Oversee the management of the Pastoral Care Volunteer teams in Residential facilities, including encouraging strategies for building the teams of PC volunteers.
- Clarify, define and oversee the implementation of PC processes, procedures and quality improvement projects that facilitate better service delivery.
- Develop and implement strategies to utilise technology (new and emerging) to support increased PC service delivery.
Stakeholder Engagement
- Foster strategic connections with key stakeholders such as Residential GM, Operations Managers, Residential Managers, and other key senior Managers within Residential, QSR and Enabling Services.
- Attend Residential Leadership meetings (at behest of GM) and be an active contributor to discussions, projects and outcomes.
- Liaise with and consult key stakeholders regarding new and existing opportunities for PC service delivery.
Continuous Improvement
- The quality of Pastoral Care services delivered internally, through external religious leaders and by volunteers is monitored.
- A Continuous Improvement Plan is developed in collaboration with the General Manager Pastoral Care.
- Issues identified in ‘Quality Control’ processes are acted on and rectified.
- Commitment to individual and team objectives is nurtured in Pastoral Care Managers
Who are you?
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
- Strong personal and active Christian faith and church involvement.
- Significant Pastoral Care experience, preferably managing a team of pastoral care staff and/or volunteers.
- Demonstrated ability to manage and motivate people and to develop an effective team.
- A high level thinker with excellent attention to detail and analytical skills, with the ability to balance both strategic and operational initiatives.
- Ability to work independently and as part of a team.
- Exceptional relationship building skills.
- Strong written, oral and interpersonal communication skills, with strong presentation/ public speaking and report writing skills.
- Strong conflict resolution, negotiation and problem-solving skills.
- Strong planning and organising skills.
- A current driver’s licence and safe driving record. Willingness to travel between Hammond Care’s sites and services.
Highly Desirable
- Ordination or accreditation as a minister in a recognised Christian denomination.
- Bachelor Degree level training in discipline relevant to Pastoral Care.
- Experience of operating effectively in a multi-site environment.
- Practical experience in a people-management or leadership role including recruiting, selecting & onboarding staff.
- Strong administrative and computer skills – intermediate with Microsoft Office.
- A strong attitude of service and can demonstrate flexibility, creativity and initiative in their approach to work.
If you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact talent@hammond.com.au.
Applications be reviewed as they are received, and the role will remain open until filled. We encourage you to submit your resume as soon as possible.
Pre- Employment Checks
All short-listed applicants will be asked to consent to a criminal record check and references.
HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.
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Head of Pastoral Care - Residential employer: HammondCare
Contact Detail:
HammondCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Pastoral Care - Residential
✨Tip Number 1
Familiarise yourself with HammondCare's mission and values. Understanding their commitment to relationship-based care will help you align your approach and demonstrate your passion for their cause during interviews.
✨Tip Number 2
Network with current or former employees of HammondCare. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with managing a diverse team. Highlighting your experience in motivating and developing staff will be crucial, as this role involves significant people management.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Given the multi-site nature of the role, being able to demonstrate how you've successfully navigated challenges in similar environments will set you apart from other candidates.
We think you need these skills to ace Head of Pastoral Care - Residential
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Head of Pastoral Care - Residential position. Tailor your application to highlight how your experience aligns with the specific duties mentioned in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your significant pastoral care experience, particularly any leadership roles you've held. Mention specific examples of how you've managed teams or developed pastoral care initiatives that improved the quality of life for individuals.
Showcase Your Values: Since HammondCare is a Christian charity, it's important to convey your commitment to their mission and values. Share your personal faith journey and how it influences your approach to pastoral care, ensuring it resonates with the organisation's ethos.
Proofread and Personalise: Before submitting your application, proofread all documents for spelling and grammatical errors. Additionally, personalise your cover letter by addressing it to the hiring manager and mentioning specific aspects of HammondCare that attract you to the role.
How to prepare for a job interview at HammondCare
✨Understand the Mission
Familiarise yourself with HammondCare's Christian Mission and values. Be prepared to discuss how your personal beliefs align with their mission of improving the quality of life for people in need.
✨Showcase Your Leadership Skills
Highlight your experience in managing and motivating teams, especially in a pastoral care context. Be ready to provide examples of how you've successfully led a team and developed staff skills.
✨Demonstrate Relationship-Building Abilities
Prepare to discuss your exceptional relationship-building skills. Think of specific instances where you have effectively engaged with stakeholders or built rapport with residents and their families.
✨Prepare for Scenario-Based Questions
Expect questions that assess your conflict resolution and problem-solving skills. Prepare scenarios from your past experiences where you successfully navigated challenges in pastoral care settings.
