Clinical Care & Practice Operations Manager in Cardiff

Manage the multidisciplinary clinical team for HammondCare Home Care across Central Coast, Hunter, Northern NSW and QLD. This is a full-time position across Monday to Friday.

About the role

The Clinical Care & Practice Operations Manager will manage the multidisciplinary clinical team for HammondCare Home Care across Central Coast, Hunter, Northern NSW and QLD. This is a Permanent Full-time position based on any of our HammondCare locations across the region as well as the ability to work from home.

• Market leading remuneration
• Salary packaging: $15,900 annually for living expenses, plus up to $2,650 each year for entertainment
• Flexible hybrid work arrangements with a strong focus on work–life balance
• Additional training & career development opportunities
• Leave benefits – including access to purchased additional annual leave
• Reward and Recognition Program
• Fitness Passports: access to gyms, classes and pools for you and your family
• Free confidential counselling and wellbeing resources via our Employee Assistance Program
• Exclusive discounts at MyCar for servicing, repairs and tyre care
• Exclusive commercial discounts at JB Hi-Fi and The Good Guys

Key Focus Areas

• Lead and strengthen interdisciplinary clinical practice to ensure safe, high-quality, evidence-based care that aligns with client goals, funding requirements and HammondCare standards.
• Use data, systems and coaching to monitor and improve performance, enhance reliability, reduce variation and achieve service-level KPIs across all funding streams.
• Drive service design, innovation and efficiency—partnering with key stakeholders to build sustainable care models, optimise workforce skill mix and support scalable growth.
• Build and develop a capable, engaged and high-performing workforce through coaching, clear expectations, effective workforce planning and fostering a positive, collaborative and psychologically safe culture.
• Provide leadership in risk management and compliance, ensuring strong governance of clinical risks and incidents, adherence to regulatory requirements, and robust systems that support safe, reliable and continuously improving care.

Qualifications and Experience

• Registered Nurse with a current AHPRA registration
• Significant operational and managerial experience leading clinical or interdisciplinary teams in complex care environments.
• Strong performance management capability, including running service rhythms (dashboards, huddles, reviews) and achieving service-level KPIs.
• High-level data literacy, with the ability to interpret incidents, audits, outcomes and workforce metrics, and translate insights into operational action; confident using BI tools (e.g. Power BI).
• Advanced leadership and coaching skills, including setting clear expectations, building capability and managing underperformance effectively.
• In-depth understanding of aged care funding and policy, including multi-funding environments (e.g., Support at Home, CHSP) and relevant manuals, standards and compliance requirements.
• Demonstrated ability to operate in fast-paced, high-detail environments, managing multiple priorities while ensuring accuracy, reliability and regulatory compliance.
• Strong communication and stakeholder engagement skills, with the ability to work across multiple sites and collaborate effectively with staff, clients, families and external partners.
• Willingness to travel between sites and hold a current Australian licence and access to their own car.

If you are ready to make a difference with HammondCare, Apply Now!

All short-listed applicants for these positions will be asked to consent to a criminal record check, reference check as part of the pre-employment checking process.

Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years. Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits!