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- Tasks: Provide top-tier support to customers by resolving technical issues and ensuring satisfaction.
- Company: Join Hammerspace, a leader in global data solutions with a collaborative culture.
- Benefits: Competitive salary, health plans, flexible time off, and 401k options.
- Why this job: Make a real impact by helping customers navigate complex technical challenges.
- Qualifications: 7+ years in customer support with cloud, storage, and networking experience.
- Other info: Dynamic team environment with opportunities for growth and knowledge sharing.
The predicted salary is between 50000 - 80000 £ per year.
About Hammerspace, Inc. Hammerspace delivers a Global Data Environment that spans data centers, AWS, Azure, and Google cloud infrastructure. With origins in Linux, NFS, Open standards, Flash and deep file system and data management technology leadership, Hammerspace delivers the world’s first and only solution to connect global users with their data and applications on any existing data center infrastructure or AWS, Azure, and Google cloud services.
Hammerspace is seeking a highly skilled and experienced Customer Support Engineer / EMEA, who will ensure the overall success and retention of our customer base. The ideal candidate will have excellent troubleshooting skills coupled with a deep understanding of filesystems, storage and networking. The Customer Support Engineer will engage with our customers to understand and resolve their complex technical issues, leveraging their strong technical acumen and stellar communication skills.
Responsibilities
- Provide Hammerspace customers with top-tier support by solving their technical issues and replying to them in a timely fashion.
- Partner with sales, product & engineering to ensure that customer’s needs are met.
- Prioritize and drive resolution for escalated customer issues.
- Document systematic learnings so that they can be leveraged in our Customer Knowledge Base.
- Leverage current toolsets and cross functional team members to creatively identify and resolve customer technical issues.
- Participate in team ceremonies to ensure proper knowledge sharing, team growth and iteration on our support processes.
Qualifications
- 7+ years in a customer support role, with experience working in cloud, storage, networking environments.
- Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team.
- Understanding of SMB & NFS protocols tools.
- Understanding of Active Directory & Kerberos systems.
- Understanding of networking protocols and entry level analysis of network packet captures.
- Ability to parse and analyze system logs.
- Exceptional communication skills, with ability to prioritize competing escalations.
- Excellent troubleshooting skills and ability to work with cross-functional teams.
The anticipated base salary range for this role is 50,000 - 80,000 GBP. Actual compensation will be determined by several factors including, but not limited to, level of professional/education experience, skills/abilities, internal equity, and budgetary considerations. In addition, Hammerspace offers a broad range of health plans for medical, dental, vision, life and disability. We also offer 401k plans and flexible time off.
Hammerspace is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
Customer Support Engineer - Level 1 EMEA in London employer: Hammerspace, Inc.
Contact Detail:
Hammerspace, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - Level 1 EMEA in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current Hammerspace employees on LinkedIn. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews by practising common customer support scenarios. Think about how you'd troubleshoot issues related to filesystems or networking. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thought process clearly when discussing technical issues. Remember, it's not just about solving problems but also about how you explain them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Hammerspace team!
We think you need these skills to ace Customer Support Engineer - Level 1 EMEA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Engineer role. Highlight your experience in cloud, storage, and networking environments, as well as your troubleshooting skills. We want to see how your background aligns with what we’re looking for!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application to show us you can articulate complex technical issues effectively.
Highlight Relevant Experience: Don’t forget to mention any specific experience you have with SMB & NFS protocols, Active Directory, or network packet analysis. We love seeing candidates who can bring relevant knowledge to the table, so make it stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Hammerspace, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of filesystems, storage, and networking. Be ready to discuss SMB & NFS protocols, Active Directory, and Kerberos systems. The more confident you are in these areas, the better you'll be able to tackle technical questions.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved complex technical issues in the past. Think about times when you had to analyse system logs or network diagnostics. This will demonstrate your problem-solving abilities and give the interviewers confidence in your skills.
✨Communicate Clearly and Effectively
Since communication is key in a customer support role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on explaining technical concepts in simple terms. This will help you convey your ideas effectively during the actual interview.
✨Engage with the Company’s Culture
Research Hammerspace and understand their values and mission. Be prepared to discuss how your personal values align with theirs. Showing that you’re not just a fit for the role but also for the company culture can set you apart from other candidates.
