At a Glance
- Tasks: Lead guest retention strategies and enhance repeat bookings in luxury travel.
- Company: Join Scott Dunn, a leader in luxury travel with a global presence.
- Benefits: Competitive salary, travel perks, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and guest satisfaction.
- Why this job: Shape unforgettable guest experiences and drive success in luxury travel.
- Qualifications: Experience in CRM, data analysis, and cross-functional team leadership.
The predicted salary is between 60000 - 80000 £ per year.
Scott Dunn in London is expanding its global marketing team to own guest retention and repeat bookings across our luxury portfolio including Scott Dunn, Scott Dunn Private, and Scott Dunn Explorers. You will define segmentation, journeys and KPIs, and partner with Loyalty, Marketing, Sales and Guest Relations to implement the plan.
You will combine data, technology and brand to personalise every guest interaction, influence strategy with performance insights, and lead cross‑functional teams.
Global CRM & Retention Lead — Luxury Travel employer: Hammersmith Networking
Hammersmith Networking is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for creative minds in the luxury fashion sector. With a strong emphasis on employee growth, you will have ample opportunities to mentor and lead a talented team while collaborating with diverse professionals in a vibrant London setting. Enjoy the benefits of a hybrid work model that promotes work-life balance, alongside the chance to make a significant impact in the luxury e-commerce landscape.
