At a Glance
- Tasks: Be the go-to person for all facilities requests and coordinate service delivery.
- Company: Join a leading Facilities Management provider in a vibrant corporate environment.
- Benefits: Enjoy 33 days holiday, training opportunities, and subsidised gym membership.
- Other info: Dynamic work environment with plenty of opportunities for growth and development.
- Why this job: Kickstart your career in a fast-paced role with real impact on service delivery.
- Qualifications: Experience in helpdesk or FM coordination, strong organisational skills, and IT proficiency.
The predicted salary is between 31500 - 38500 £ per year.
Helpdesk Coordinator – White City, London
£31,000 | Monday–Friday, 8:30am–5:30pm (40 hours)
Catch 22 are partnering with a leading Facilities Management provider to recruit a Helpdesk Coordinator for a high-profile corporate site in White City. This is a fast-paced, client-facing role where you will act as the first point of contact for all FM requests, managing jobs via CAFM (QFM), coordinating engineers and contractors, and ensuring service delivery meets agreed SLAs.
Key Responsibilities- Manage helpdesk inbox and calls, logging requests accurately on CAFM
- Schedule engineers, contractors, and service teams
- Track job progress, update records, and produce reports
- Raise purchase orders, manage invoices, and support quotations
- Support compliance reporting (PPMs) and contractor administration
- Previous experience in a helpdesk or FM coordination role
- Strong organisational and communication skills
- Confident IT user (CAFM systems, MS Office)
- Proactive, reliable, and customer-focused
- 33 days holiday, EAP, and reward schemes
- Training and development opportunities
- Subsidised gym membership and additional benefits
Facilities Helpdesk Coordinator employer: Hammersmith Networking
Hammersmith Networking is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for creative minds in the luxury fashion sector. With a strong emphasis on employee growth, you will have ample opportunities to mentor and lead a talented team while collaborating with diverse professionals in a vibrant London setting. Enjoy the benefits of a hybrid work model that promotes work-life balance, alongside the chance to make a significant impact in the luxury e-commerce landscape.
