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- Tasks: Join our team to manage patient bookings and provide essential admin support in a busy clinic.
- Company: Be part of Imperial College Healthcare, where extraordinary people make a difference.
- Benefits: Enjoy flexible working, career development, and wellness initiatives.
- Why this job: Make a real impact on patient care while developing valuable skills.
- Qualifications: GCSE in English or Maths; customer service experience is a plus.
- Other info: Opportunities for part-time work and job sharing available.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen to come and join us in the Renal and Transplant services, primarily based at Hammersmith Hospital as an Outpatient Clinic Administrator. The role will encompass a wide range of tasks and variety, giving the post holder the opportunity to develop and learn new skills, whilst providing a valuable service to our patients.
The post holder will work flexibly across services to provide a booking service, process clinic changes, answer telephone queries, process referrals and undertake a range of general admin tasks for our Renal and Transplant clinics. The post holder will need to be positive, hardworking and enthusiastic. An ability to work at pace within a busy environment is a key skill required for the post.
Main duties of the job:- Covering reception in Renal Outpatient Department by greeting patients and checking them in and out on the Patient Administration System, Cerner once trained.
- Maintain accuracy of patient administration.
- Deal appropriately with enquiries by telephone, in person and by email, from staff and the general public seeking advice.
- Preparing patient information in advance of the running of clinics.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Person specification:- Education / Qualifications
- Essential criteria: Good educational standard of at least GCSE in English or Maths, or equivalent.
- Desirable criteria: Medical terminology.
- Essential criteria: Demonstrable customer service experience, ability to prioritise work to meet tight deadlines, previous clerical experience.
- Desirable criteria: Previous experience of working in hospital or NHS setting, experience with information databases, experience dealing with people in a healthcare or other stressful environments.
- Essential criteria: Basic computer literacy, clerical skills.
- Desirable criteria: ICHIS experience.
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying.
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
Renal Outpatient Clinic Clerk employer: Hammersmith Hospital
Contact Detail:
Hammersmith Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renal Outpatient Clinic Clerk
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Imperial College Healthcare. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and admin tasks. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with the hiring team, let them know how excited you are about the opportunity to contribute to patient care in the Renal and Transplant services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team.
We think you need these skills to ace Renal Outpatient Clinic Clerk
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your customer service experience and any clerical skills you have. We want to see how you can bring your unique talents to our team!
Tailor Your Application: Read through the job description carefully and tailor your application to match. Use similar language and phrases to show us you understand what we're looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hammersmith Hospital
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Renal Outpatient Clinic Clerk. Familiarise yourself with tasks like patient check-ins, handling enquiries, and using the Patient Administration System, Cerner. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves dealing with patients and staff, be ready to discuss your customer service experience. Think of specific examples where you've successfully handled queries or resolved issues, especially in a busy environment. This will demonstrate your ability to stay calm under pressure and provide excellent service.
✨Prepare for Common Interview Questions
Anticipate questions related to prioritising tasks and managing tight deadlines. Prepare answers that highlight your organisational skills and ability to work efficiently. You might also want to think about how you would handle difficult situations, as this role can be stressful at times.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the workplace culture aligns with your values.
