Sheltered Neighbourhood Manager LBHF624564

Salary range: £51,228 - £54,360 per annum

Work location: 145 King Street, Hammersmith, W6 9JT

Hours per week: 36

Contract type: Permanent

Vetting requirements: Enhanced DBS Check

Closing date: 3 August 2026

Interview Date: Early September

Contact details for an informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email on ANDREW.NOWAKOWSKI@LBHF.GOV.UK

About The Role

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.

The purpose of this role is to provide strong leadership to staff and oversee operational management to a team of sheltered neighbourhood officers to ensure the delivery of a proactive and responsive housing management service to 1000 sheltered residents. This includes overseeing tenancy management, voids and lettings, antisocial behaviour management, home visits and wellbeing checks, and ensuring that the officers work with internal and external stakeholders to ensure the right support is in place for our residents.

You will have a firm operational grip of the teams' outputs and performance, using reports to monitor performance and take appropriate action at team and individual level where improvements are needed. You will be leading through a period of change, motivating and inspiring your teams while delivering a culture of ownership, responsibility and accountability. You will ensure that your service provides value for money while delivering safe and sustainable communities.

You will be responsible for overall budget management for neighbourhood and community services, analysing and advising on the financial impact of property management, delivering services within the budget envelope and producing periodic budget monitoring information. You will make sure that we are getting the basics right, adopting a learning culture and working cross-team to deliver continuous service improvement. You will use business intelligence to transform and improve our service delivery, processes and procedures.

You will be responsible for making sure that your teams meet set KPIs, attend and embed relevant learning and development programmes and act in accordance with our values and competencies. You will ensure, through appropriate strategic governance and operational leadership, that the service meets the current and future business needs of the Council.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Our People Values

• We are fair: We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.
• We are caring: We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
• We are collaborators: We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
• We are driven: We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our Commitment To You

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression.

We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU.