At a Glance
- Tasks: Support the delivery of wedding and citizenship ceremonies with professionalism and warmth.
- Company: Hammersmith & Fulham Council, committed to inclusivity and community service.
- Benefits: Competitive pay, flexible working hours, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a difference in people's lives during their most significant moments.
- Qualifications: Enthusiastic, reliable, and passionate about customer service.
The predicted salary is between 19 - 20 £ per hour.
Salary range: £19.98 per hour
Work location: Clockwork Building, 45 Beavor Lane, Hammersmith, London W6 9AR
Hours per week: Various
Contract type: Casual
Vetting requirements: Basic DBS Check
Closing date: 14 June 2026
Contact details for informal discussion: Martin Dykes, Head of Registration Service via email on Martin.Dykes@lbhf.gov.uk
About The Role
At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Finance & Governance department, our ambition is to be 'ruthlessly financially efficient' in everything that we do, to ensure that our residents and services are receiving the best value for money whilst challenging old fashioned thinking, unfairness and removing waste where possible.
Hammersmith & Fulham Registration Service is looking for enthusiastic, motivated and reliable individuals to join our team as Sessional Registration Officers, supporting the delivery of high‑quality statutory services for our residents, customers and stakeholders. This is an exciting time to join the service. Following our return to the Civic Campus, we are delivering wedding and citizenship ceremonies in a modern, civic setting at the heart of the borough. We are seeking people who are passionate about customer service and take pride in contributing to some of life’s most significant moments.
Our Registration Officers play a key role in ensuring every ceremony is delivered with professionalism, warmth and gravitas, creating a calm, welcoming and memorable experience for our customers on their special day. To be considered for the role you should be able to commit to working at least one weekend a month.
Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast‑paced, professional environment whilst making a difference, then we look forward to hearing from you.
Our People Values
- We are fair – We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.
- We are caring – We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
- We are collaborators – We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
- We are driven – We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.
Our Commitment To You
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co‑produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Asking for Adjustments
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU.
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Sessional Registration Officer LBHF624055 employer: Hammersmith & Fulham Council
Hammersmith & Fulham Council is an excellent employer that prioritises inclusivity, professional development, and a supportive work culture. As a Sessional Registration Officer, you will play a vital role in delivering memorable ceremonies in a modern civic setting, while enjoying flexible working arrangements and a commitment to equity and diversity. Join us in making a meaningful impact in our community, where your contributions are valued and celebrated.
Contact Details:
Hammersmith & Fulham Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sessional Registration Officer LBHF624055
✨Tip Number 1
Get to know the team! Reach out to Martin Dykes or anyone in the Registration Service for an informal chat. It’s a great way to show your enthusiasm and get insider info about what they’re really looking for.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. This role is all about creating memorable moments, so let that passion shine through.
✨Tip Number 3
Flexibility is key! Make sure you highlight your availability, especially for weekends. The more you can show you’re ready to jump in when needed, the better your chances of landing the gig.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hammersmith & Fulham team.
We think you need these skills to ace Sessional Registration Officer LBHF624055
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can contribute to those special moments in people's lives, like weddings and citizenship ceremonies.
Tailor Your Application:Make sure to customise your application to reflect the values and mission of Hammersmith & Fulham. Highlight your commitment to fairness, collaboration, and continuous improvement – we love seeing candidates who align with our ethos!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at Hammersmith & Fulham Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Sessional Registration Officer. Familiarise yourself with the council's mission and values, especially their commitment to customer service and community engagement. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves delivering significant moments like weddings and citizenship ceremonies, be prepared to discuss your experience in customer service. Share specific examples where you’ve gone above and beyond to create a positive experience for clients or customers.
✨Demonstrate Your Flexibility
The job requires working at least one weekend a month, so highlight your availability and willingness to adapt to varying hours. Discuss any previous roles where you had to be flexible with your schedule, showing that you can meet the demands of the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the Registration Service is currently facing. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
