At a Glance
- Tasks: Lead front line social care teams to transform Adult Social Care in Hammersmith & Fulham.
- Company: Join a forward-thinking council committed to creativity and community support.
- Benefits: Competitive salary, flexible working, and ongoing professional development opportunities.
- Other info: Be part of a collaborative team that values diversity and innovation.
- Why this job: Make a real difference in people's lives while championing independence and inclusion.
- Qualifications: Qualified social worker with strong management experience and a passion for positive change.
The predicted salary is between 67260 - 70860 £ per year.
Salary range: £67,260 - £70,860 per annum
Work location: 145 King Street, Hammersmith, London W6 9XY
Hours per week: 36
Contract type: Permanent
Closing date: 22 June 2026
Interview date: Week commencing 29 June 2026
Contact details for informal discussion: Donna Barry, Assistant Director for Neighbourhoods, email DONNA.BARRY@LBHF.GOV.UK
About The Role
Adult Social Care in Hammersmith & Fulham is at an exciting turning point. Our new Adult Social Care strategy sets a bold direction for the future – one that champions creativity, autonomy, and truly person led practice. Everything we do is shaped by what matters most to our residents. This isn’t just a vision; it’s a commitment to delivering better outcomes, transforming how we work, and building a system that enables people to live full, independent lives in their own homes and communities.
We’ve redesigned our Front Door and Community Services to reflect this ambition. Our new operating model recognises that independent living is not just about services – it’s about strong communities, inclusive systems, and the right support at the right time, underpinned by strong strengths based social work practice. By focusing on prevention, choice, and inclusion, we are creating a borough where people are supported to thrive at every stage of life.
In Hammersmith & Fulham, we believe people are the experts in their own lives. Our role as a council is to remove barriers, enable independence and champion equality and inclusion in everything we do. We’re looking for positive change makers to help deliver the vision with us.
Service Manager for Complex Care
We are actively seeking an experienced, qualified social work Service Manager who is passionate and confident in leading front line social care teams to help us achieve our ambitious plans for transformation in Adult Social Care in Hammersmith and Fulham. You will be Social Work England registered, bring strong post qualifying experience in a team manager or service manager role, and feel confident working across complex statutory responsibilities including safeguarding, Mental Capacity Act practice, Care Act assessments, and strengths based planning.
You will be a highly experienced practitioner, able to collaborate with people in a range of settings, with positive outcomes. This is a place where your professional expertise is trusted and valued. You’ll join a collaborative leadership team that supports creativity and innovation, underpinned by values driven practice, person centred planning and commitment to delivering high quality services.
We are committed to investing in our staff through ongoing development opportunities, specialist pathways, and leadership that understands the realities of frontline practice.
Role Specific Qualifications
- Relevant professional qualification, for example a recognised Management Qualification, or Social Work England registration / Occupational Therapist HCPC registered.
Our People Values
- We are fair – we treat everyone with compassion, dignity and fairness, value the views and opinions of others, and promote benefits and opportunities for all.
- We are caring – we care about our borough and doing things well, focusing on standards, continuous improvement, learning from mistakes, and celebrating success.
- We are collaborators – we work together for a better society, with residents, businesses, schools, third sector and others for better outcomes.
- We are driven – we only settle for the very best, continually improving and putting our residents, customers and businesses at the heart of everything we do.
Our Commitment To You
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co‑produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression.
We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Asking for Adjustments
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU.
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy:
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Service Manager (Complex Care) LBHF624243 employer: Hammersmith & Fulham Council
Hammersmith & Fulham Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee growth and development. With a strong commitment to creativity and person-centred practice, staff are empowered to make meaningful contributions to the community while enjoying flexible working arrangements and a comprehensive benefits package. Join us in transforming Adult Social Care and be part of a collaborative team that values your expertise and champions equality.
Contact Details:
Hammersmith & Fulham Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Complex Care) LBHF624243
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Hammersmith & Fulham Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Hammersmith & Fulham Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Hammersmith & Fulham Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Hammersmith & Fulham Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager (Complex Care) LBHF624243
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Hammersmith & Fulham Council:Before hitting send, make sure to tailor your application specifically to Hammersmith & Fulham Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Hammersmith & Fulham Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
