At a Glance
- Tasks: Coordinate community initiatives and support residents to create thriving neighbourhoods.
- Company: Join a forward-thinking council dedicated to community and inclusion.
- Benefits: Enjoy flexible working, career development, and a supportive team environment.
- Other info: Be part of a diverse team committed to equality and sustainability.
- Why this job: Make a real difference in your community while growing your skills.
- Qualifications: Strong communication and organisational skills; experience in housing is a plus.
The predicted salary is between 40404 - 41637 £ per year.
Salary range: £40,404 - £41,637 per annum
Work location: New Zealand Way, White City Estate, W12 7DE
Hours per week: 36.00
Contract type: Permanent
Vetting requirements: Basic DBS Check
Closing date: 8 June 2026
Interview date: Week commencing 15 June 2026
Contact details for informal discussion: Andrzej Nowakowski, Head of Neighbourhoods and Communities on 07776672950 or via email on ANDREW.NOWAKOWSKI@LBHF.GOV.UK
About The Role
Housing | Community-Focused | Make a Real Difference
Are you organised, people-focused, and ready to make an impact in your community? We’re on the lookout for a Neighbourhoods & Communities Coordinator to help keep our neighbourhoods thriving, connected and running like clockwork. This is more than an admin role — you’ll be the engine behind great services, helping teams deliver outstanding support to residents every single day.
The Role
This is a varied and rewarding position where no two days are the same. Key responsibilities include:
- Keeping things moving behind the scenes.
- Organising estate inspections, home visits, and resident check-ins.
- Supporting the team with admin, projects, and coordination.
- Helping new tenants settle in with viewings and sign-ups.
- Answering enquiries and providing a welcoming, helpful reception experience.
- Producing reports and tracking performance to help the team improve.
- Making sure systems are updated and processes stay on track.
- Supporting tenant and resident associations.
- Helping organise events, estate surgeries, and community initiatives.
What We’re Looking For
We are looking for someone who loves working with people and delivering great customer service who can thrive in a busy environment. You will bring:
- The ability to remain calm, organised, and adaptable under pressure.
- Strong administrative and IT skills (including experience with tools such as Pivot Tables).
- Clear and confident communication skills.
- A proactive approach to problem-solving and task completion.
We are especially keen to hear from you if you’ve worked in housing or community services — but most importantly, you care about making a difference.
Why Join Us
At the core of our organisation is a commitment to community, inclusion, and opportunity. In this role, you will:
- Work in a team that genuinely supports residents.
- Be part of an organisation that champions equality and diversity.
- Contribute to a forward-thinking council focused on sustainability.
- Enjoy flexible and agile working opportunities.
- Grow your career with ongoing development and training.
The Impact You’ll Make
You’ll play a key role in ensuring homes are let quickly, residents feel supported and heard, services are efficient, organised and impactful. In short — you’ll help make neighbourhoods better places to live.
Ready to Apply
If you’re looking for a role where you can organise, connect, support and inspire, this is your chance. Bring your energy. Bring your skills. Help us build stronger communities. Apply today and be part of something meaningful.
Please refer to the Role Profile for more information.
Role Specific Qualifications
Level 3 or equivalent qualification, or willing to work towards one within two years of starting the role.
Our People Values
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.
- We are fair: We treat everyone with compassion, dignity and fairness.
- We are caring: We care about our borough and doing things well.
- We are collaborators: We work together for a better society.
- We are driven: We will only settle for the very best.
Our Commitment To You
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community.
Asking for Adjustments
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU.
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.
Neighbourhoods Communities Coordinator LBHF624058 employer: Hammersmith & Fulham Council
Join Hammersmith & Fulham Council as a Neighbourhoods & Communities Coordinator and be part of a team that genuinely supports residents while championing equality and diversity. With a commitment to community, inclusion, and opportunity, you'll enjoy flexible working arrangements, ongoing development, and the chance to make a real impact in your neighbourhoods. This role offers a rewarding environment where your skills can flourish, contributing to a forward-thinking council focused on sustainability and community well-being.
Contact Details:
Hammersmith & Fulham Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhoods Communities Coordinator LBHF624058
✨Tip Number 1
Get to know the community! Before your interview, take a stroll around the area. Familiarise yourself with local events and issues. This shows you care about the neighbourhood and are ready to make a real impact.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the role. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you’ve demonstrated strong organisational skills or handled tricky situations. This will help you shine during the interview and show you’re the right fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Neighbourhoods Communities Coordinator LBHF624058
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let your enthusiasm for community work shine through. We want to see how much you care about making a difference in people's lives and how your experiences align with our mission.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that are most relevant to the Neighbourhoods & Communities Coordinator role. We love seeing how your unique background can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate when candidates can communicate effectively, just like we do with our residents.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Hammersmith & Fulham Council
✨Know Your Community
Before the interview, take some time to research the local community and its needs. Understanding the specific challenges and opportunities in the neighbourhoods you’ll be working with will show your genuine interest and commitment to making a difference.
✨Showcase Your Organisational Skills
Since this role involves a lot of coordination and administration, be prepared to discuss your organisational skills. Bring examples of how you've successfully managed multiple tasks or projects in the past, especially in busy environments.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common interview questions that highlight your communication skills and ability to connect with residents.
✨Demonstrate Your Problem-Solving Approach
Think of specific instances where you’ve faced challenges and how you resolved them. This could be anything from handling difficult situations with residents to improving processes. Showing a proactive approach to problem-solving will resonate well with the interviewers.
