At a Glance
- Tasks: Be the friendly face of the council, supporting residents and improving neighbourhoods.
- Company: Hammersmith & Fulham Council, dedicated to community welfare and inclusion.
- Benefits: Autonomy, supportive team, opportunities for growth, and direct impact on communities.
- Other info: No two days are the same; embrace creativity and collaboration.
- Why this job: Make a real difference in people's lives and build lasting relationships.
- Qualifications: Empathy, great communication, problem-solving skills, and customer service experience.
The predicted salary is between 43308 - 45852 € per year.
Salary range: £43,308 - £45,852 per annum
Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE and Cobbs Hall, Fulham Palace Road, London SW6 6LL
Hours per week: 36
Contract type: 15 x Permanent
Closing date: 25 May 2026
Contact details for informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email at andrew.nowakowski@lbhf.gov.uk
About the Role
Are you passionate about people, places, and making communities thrive? This hands-on, people-first role sees you as the friendly face of the council across a patch of around 400 households, building relationships, supporting residents, tackling issues early and driving improvements that make neighbourhoods cleaner, safer and more vibrant. There is no hybrid working. You will work Monday to Friday 9am to 5pm and one Saturday in six from 9.30am to 2pm, with a day off in lieu the following week.
Responsibilities
- Be a visible, trusted presence on your patch – residents will know you, rely on you and come to you first.
- Own your neighbourhood, from repairs and estate services to community improvements, serving as the guardian of your estates.
- Solve real problems – from tenancy issues to ASB cases – using a thoughtful, resident-centred approach.
- Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services.
- Lead estate inspections, ensure safety standards are met and take action on any risks to residents.
- Champion resident engagement – listen to local voices, empower community groups and drive small projects that make a big difference.
- Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice.
- Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed.
- Welcome new tenants, carry out sign-ups, viewings and six-week visits and set people up for success in their new homes.
- Respond to emergencies on estates with calm, empathy and practical support.
Qualifications and Skills
- A naturally empathetic, curious approach to understanding residents and their neighbourhoods.
- Great communication skills – you enjoy working with people from all walks of life.
- Problem-solving ability – you stay calm, get the facts and follow issues through to the end.
- Strong organisation skills – you can juggle priorities and still deliver quality.
- Confidence using data and insight to improve services.
- Creativity and flexibility – you adapt, try new approaches and think differently.
- A commitment to excellent customer service – every interaction matters.
- Team spirit – you collaborate well and build strong working relationships.
- Experience in customer service (any sector) is essential. Housing experience is great but not required.
Benefits
- Work autonomously with no two days the same.
- See the direct impact of your work and build real relationships with residents and partners.
- Work in a supportive team that values creativity, inclusion and emotional intelligence.
- Opportunities to learn, develop and grow within the council.
Equal Opportunities Statement
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. The Council has no negative or discriminatory policies and treats all applicants and employees fairly, giving them equitable access to opportunities.
Neighbourhoods and Communities Officer LBHF623935 employer: Hammersmith & Fulham Council
Hammersmith & Fulham Council is an exceptional employer that prioritises community engagement and employee development. Working as a Neighbourhoods and Communities Officer, you will enjoy a supportive team environment where creativity and emotional intelligence are valued, alongside opportunities for personal growth. With a focus on making a tangible difference in residents' lives, this role offers the chance to build meaningful relationships while enjoying a fulfilling work-life balance in vibrant London.
Contact Detail:
Hammersmith & Fulham Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhoods and Communities Officer LBHF623935
✨Tip Number 1
Get to know the community! Before your interview, take a stroll around the area. Familiarise yourself with local issues and residents' needs. This will show your genuine interest in the role and help you connect with the interviewers.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you've successfully engaged with others. Be ready to share these stories during your interview.
✨Tip Number 3
Show your problem-solving prowess! Prepare to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to resolve issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you on their radar.
We think you need these skills to ace Neighbourhoods and Communities Officer LBHF623935
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for community work shine through in your application. We want to see how much you care about making a difference in people's lives and improving neighbourhoods.
Be Personable:Since this role is all about building relationships, make sure your application reflects your great communication skills. Use friendly language and share examples of how you've connected with people in the past.
Highlight Problem-Solving Skills:We love a good problem-solver! Share specific instances where you've tackled challenges head-on, especially in customer service or community settings. It shows us you're ready for the hands-on nature of this role.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way to ensure it gets to the right people and helps us get to know you better.
How to prepare for a job interview at Hammersmith & Fulham Council
✨Know Your Community
Before the interview, take some time to research the neighbourhoods you'll be working in. Familiarise yourself with local issues, community groups, and recent developments. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Empathy
As a Neighbourhoods and Communities Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported residents or resolved conflicts. Highlight how your approach made a difference in people's lives.
✨Demonstrate Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you tackled them. Be ready to discuss your thought process and the steps you took to resolve issues, especially those related to customer service or community engagement.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about community projects, team dynamics, or how success is measured in the role. Engaging with the interviewers shows your enthusiasm and commitment to the position.
