At a Glance
- Tasks: Lead a team to provide top-notch housing management for sheltered residents.
- Company: Join Hammersmith & Fulham Council, dedicated to community and inclusivity.
- Benefits: Enjoy a competitive salary, flexible working, and a commitment to your development.
- Other info: Be part of a dynamic team focused on continuous improvement and community wellbeing.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in leadership and housing management is essential.
The predicted salary is between 51228 - 54360 £ per year.
Salary range: £51,228 - £54,360 per annum
Work location: 145 King Street, Hammersmith, W6 9JT
Hours per week: 36
Contract type: Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 3 August 2026
Interview Date: Early September
Contact details for an informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email.
About The Role
At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.
The purpose of this role is to provide strong leadership to staff and oversee operational management to a team of sheltered neighbourhood officers to ensure the delivery of a proactive and responsive housing management service to 1000 sheltered residents. This includes overseeing tenancy management, voids and lettings, antisocial behaviour management, home visits and wellbeing checks, and ensuring that the officers work with internal and external stakeholders to ensure the right support is in place for our residents.
You will have a firm operational grip of the teams' outputs and performance, using reports to monitor performance and take appropriate action at team and individual level where improvements are needed. You will be leading through a period of change, motivating and inspiring your teams while delivering a culture of ownership, responsibility and accountability.
You will ensure that your service provides value for money while delivering safe and sustainable communities. You will be responsible for overall budget management for neighbourhood and community services, analysing and advising on the financial impact of property management, delivering services within the budget envelope and producing periodic budget monitoring information.
You will make sure that we are getting the basics right, adopting a learning culture and working cross-team to deliver continuous service improvement. You will use business intelligence to transform and improve our service delivery, processes and procedures.
You will be responsible for making sure that your teams meet set KPIs, attend and embed relevant learning and development programmes and act in accordance with our values and competencies.
You will ensure, through appropriate strategic governance and operational leadership, that the service meets the current and future business needs of the Council.
Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.
Please refer to the Role Profile for more information.
Our People Values
- We are fair: We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.
- We are caring: We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
- We are collaborators: We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
- We are driven: We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.
Our Commitment To You
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working.
We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please contact us.
Asking for Adjustments
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us.
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Sheltered Neighbourhood Manager LBHF624564 in London employer: Hammersmith & Fulham Council
Hammersmith & Fulham Council is an exceptional employer, offering a dynamic work environment at Hammersmith Town Hall where you can make a real impact on public health and community wellbeing. With a strong commitment to employee development, diversity, and collaboration, we provide opportunities for professional growth while fostering a culture that values innovative solutions to health inequalities. Join us in our mission to enhance the lives of our residents and be part of a supportive team dedicated to making a difference.
Contact Details:
Hammersmith & Fulham Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sheltered Neighbourhood Manager LBHF624564 in London
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We think you need these skills to ace Sheltered Neighbourhood Manager LBHF624564 in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at Hammersmith & Fulham Council
✨Get to Know Public Sector Values
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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