At a Glance
- Tasks: Be the friendly face of the council, supporting residents and improving neighbourhoods.
- Company: Hammersmith & Fulham Council, dedicated to community welfare and inclusion.
- Benefits: Autonomy, supportive team, opportunities for growth, and direct impact on communities.
- Other info: No two days are the same; enjoy a dynamic work environment.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Empathy, great communication, problem-solving skills, and customer service experience.
The predicted salary is between 43308 - 45852 € per year.
Salary range: £43,308 - £45,852 per annum
Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE and Cobbs Hall, Fulham Palace Road, London SW6 6LL
Hours per week: 36
Contract type: 15 x Permanent
Closing date: 25 May 2026
Contact details for informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email.
About the Role
Are you passionate about people, places, and making communities thrive? This hands-on, people-first role sees you as the friendly face of the council across a patch of around 400 households, building relationships, supporting residents, tackling issues early and driving improvements that make neighbourhoods cleaner, safer and more vibrant. There is no hybrid working. You will work Monday to Friday 9am to 5pm and one Saturday in six from 9.30am to 2pm, with a day off in lieu the following week.
Responsibilities:
- Be a visible, trusted presence on your patch – residents will know you, rely on you and come to you first.
- Own your neighbourhood, from repairs and estate services to community improvements, serving as the guardian of your estates.
- Solve real problems – from tenancy issues to ASB cases – using a thoughtful, resident-centred approach.
- Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services.
- Lead estate inspections, ensure safety standards are met and take action on any risks to residents.
- Champion resident engagement – listen to local voices, empower community groups and drive small projects that make a big difference.
- Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice.
- Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed.
- Welcome new tenants, carry out sign-ups, viewings and six-week visits and set people up for success in their new homes.
- Respond to emergencies on estates with calm, empathy and practical support.
Qualifications and Skills:
- A naturally empathetic, curious approach to understanding residents and their neighbourhoods.
- Great communication skills – you enjoy working with people from all walks of life.
- Problem-solving ability – you stay calm, get the facts and follow issues through to the end.
- Strong organisation skills – you can juggle priorities and still deliver quality.
- Confidence using data and insight to improve services.
- Creativity and flexibility – you adapt, try new approaches and think differently.
- A commitment to excellent customer service – every interaction matters.
- Team spirit – you collaborate well and build strong working relationships.
- Experience in customer service (any sector) is essential. Housing experience is great but not required.
Benefits:
- Work autonomously with no two days the same.
- See the direct impact of your work and build real relationships with residents and partners.
- Work in a supportive team that values creativity, inclusion and emotional intelligence.
- Opportunities to learn, develop and grow within the council.
Equal Opportunities Statement:
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. The Council has no negative or discriminatory policies and treats all applicants and employees fairly, giving them equitable access to opportunities.
Neighbourhoods and Communities Officer LBHF623935 in London employer: Hammersmith & Fulham Council
Hammersmith & Fulham Council is an exceptional employer that prioritises community engagement and employee development. Working as a Neighbourhoods and Communities Officer, you will enjoy a dynamic work environment where no two days are the same, alongside a supportive team that values creativity and emotional intelligence. With opportunities for personal growth and the chance to make a tangible impact on residents' lives, this role offers a fulfilling career in a vibrant London location.
Contact Detail:
Hammersmith & Fulham Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhoods and Communities Officer LBHF623935 in London
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities and qualifications listed in the job description. This way, when you get the chance to chat with someone from the council, you can show off your knowledge and passion for making communities thrive.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn or through community events. Ask them about their experiences and any tips they might have. This not only gives you insider info but also shows your genuine interest in the role.
✨Tip Number 3
Don’t shy away from informal discussions! If you can, drop Andrew Nowakowski an email for a chat. It’s a great way to express your enthusiasm and ask any burning questions you have about the position or the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a difference in the neighbourhoods and communities.
We think you need these skills to ace Neighbourhoods and Communities Officer LBHF623935 in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for community work shine through in your application. We want to see how much you care about making a difference in people's lives and improving neighbourhoods.
Be Personable:Since this role is all about building relationships, make sure your written application reflects your great communication skills. Use a friendly tone and share examples of how you've connected with people in the past.
Highlight Problem-Solving Skills:We love a good problem-solver! In your application, mention specific challenges you've faced and how you tackled them. This will show us that you can handle the real issues that come up in community work.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hammersmith & Fulham Council
✨Know Your Neighbourhood
Before the interview, take some time to familiarise yourself with the local area and its community. Understand the key issues residents face and think about how you can contribute to making their lives better. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Empathy
As a Neighbourhoods and Communities Officer, empathy is crucial. Prepare examples from your past experiences where you've successfully supported individuals or communities. Highlight your ability to listen, understand, and respond to people's needs, as this will resonate well with the interview panel.
✨Demonstrate Problem-Solving Skills
Think of specific situations where you've tackled challenges effectively. Be ready to discuss how you approached these problems, what solutions you implemented, and the outcomes. This will illustrate your calmness under pressure and your commitment to seeing issues through to resolution.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the community initiatives they have in place. This not only shows your enthusiasm but also helps you gauge if the position aligns with your values and career goals.
