At a Glance
- Tasks: Be the first point of contact for residents needing support in Adult Social Care.
- Company: Join a forward-thinking council committed to community and individual empowerment.
- Benefits: Competitive salary, flexible working, and a commitment to your professional growth.
- Other info: Inclusive workplace with a focus on equity, diversity, and community collaboration.
- Why this job: Make a real difference in people's lives while shaping the future of social care.
- Qualifications: Experience in social care and a passion for person-led support.
The predicted salary is between 31980 - 33384 £ per year.
Salary range: £31,980 - £33,384 per annum
Work location: Hammersmith & Fulham Civic Campus, 1 Unity Square, Hammersmith, London W6 9JU
Hours per week: 36
Contract type: 3x Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 5 July 2026
Interview date: 14 July 2026
Contact details for informal discussion: Jane Omokan, Head of Service ASC Operations via email
About The Role
Adult Social Care in Hammersmith & Fulham is the place to be. We are at an exciting turning point. Our new Adult Social Care strategy sets a bold direction for the future – one that champions creativity, autonomy, and truly person led practice. Everything we do is shaped by what matters most to our residents. This isn’t just a vision; it’s a commitment to delivering better outcomes, transforming how we work, and building a system that enables people to live full, independent lives in their own homes and communities.
We’ve redesigned our Front Door and Community Services to reflect this ambition. Our new operating model recognises that independent living is not just about services – it’s about strong communities, inclusive systems, and the right support at the right time, underpinned by strong strengths based social work practice. By focusing on prevention, choice, and inclusion, we are creating a borough where people are supported to thrive at every stage of life.
In Hammersmith & Fulham, we believe people are the experts in their own lives. Our role as a council is to remove barriers, enable independence and champion equality and inclusion in everything we do. We’re looking for positive change makers to help deliver the vision with us. As an Initial Contact Support Officer, you’ll be the first point of contact for residents seeking support from Adult Social Care. You’ll handle enquiries, providing clear, accurate information and ensuring each person is directed to the right support quickly and safely. This is a key frontline role where your professionalism and problem solving skills will directly support some of our most vulnerable residents.
We’re looking for experienced, values driven practitioners who are confident in strengths based practice and passionate about person led support. You’ll be part of a system that values professional judgement, enables flexibility, removes obstacles, and actively works to reduce inequalities in access and outcomes. If you want to be part of meaningful change, where your practice truly makes a difference, where innovation, collaboration and purpose are encouraged, and where your career and skills will be developed – join us and help shape the future of Adult Social Care in Hammersmith & Fulham.
Responsibilities
- Serve as the first point of contact for residents seeking support from Adult Social Care.
- Handle enquiries, provide clear and accurate information, and direct residents to the right support quickly and safely.
- Apply professionalism and problem solving skills to support some of our most vulnerable residents.
Qualifications & Experience
- Experience in social care or a related field.
- Values-driven practitioner with confidence in strengths based practice.
- Passionate about person led support and reducing inequalities in access and outcomes.
Our People Values
- We are fair: Treat everyone with compassion, dignity and fairness; value the views and opinions of others; promote benefits and opportunities for all.
- We are caring: Focus on standards and continuous improvement; learn from mistakes and celebrate success.
- We are collaborators: Work together with residents, businesses, schools, third sector and others for better outcomes for everyone.
- We are driven: Strive for the very best; continually improve and put residents, customers and businesses at the heart of everything we do.
Our Commitment To You
H & F offers a comprehensive total reward package and flexible working arrangements. Inclusive workplace: Visibility and representation of the local diverse community; open, transparent decision making co‑produced with staff and residents; respect for diversity and shared identity; proactive approach to equity, diversity, and inclusion; every colleague has equitable access to opportunities. We are committed to safeguarding and promoting the welfare of children, young people and adults. All employees, workers and volunteers share this commitment. We are a Disability Confident Employer and we endeavour to keep recruitment and selection processes inclusive and accessible. Corporate equalities employment policy: No unnecessary conditions or requirements apply that could have a disproportionately adverse effect on any one group. Applicants and employees will not receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy or maternity unless a genuine occupational qualification applies.
Asking for Adjustments
We are committed to removing barriers in the workplace. Adjustments can be discussed throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU.
Contact Details:
Hammersmith & Fulham Council Recruitment Team
