At a Glance
- Tasks: Assist in managing control room operations and provide exceptional customer service.
- Company: Join the dynamic Hammersmith and Fulham Council team.
- Benefits: Competitive salary, flexible working options, and a commitment to inclusivity.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, numerical skills, and a passion for teamwork.
The predicted salary is between 34359 - 35892 £ per year.
Salary range: £34,359 - £35,892 per annum.
Work location: 143 Lillie Road, Hammersmith, SW6 7SX.
Hours per week: 36.
Contract type: Permanent.
Closing date: 12 June 2026.
About The Role
At Hammersmith and Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Place Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean, and green and one in which our residents take pride. In Hammersmith and Fulham Council, our parking enforcement team strives to provide a high quality of civil enforcement action to facilitate free movement of traffic and quality rotation of parking spaces both within our car parks and on street. Educating the public and enforcing our parking restrictions helps us maximise compliance. By providing residents, visitors, and businesses with easy access to parking, we contribute towards making Hammersmith and Fulham a great place to live and work.
Skills & Qualifications
- Strong communication abilities.
- Numerical proficiency.
- Interpersonal skills for providing exceptional customer service.
- Ability to meet deadlines and multitask effectively.
- The ideal candidate will also play an important role in radio communication duties.
- Dedication to teamwork, inspire collaborative efforts, and motivate others toward achieving our service goals.
Shift Schedule
The working week is 36 hours worked on a 5‑day rota system, which includes working Saturdays. Normal operational hours are from 8 am to 7 pm, with most shifts worked between 8.30 am and 6.30 pm.
Commitment To You
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community – it is about open and transparent decision making co‑produced with staff and residents. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Equal Opportunities & Diversity
London Borough of Hammersmith & Fulham is fully committed to equal opportunities in service delivery and employment. We welcome applications from everyone irrespective of gender, sexuality, and ethnic group. We encourage applications from women as they are currently underrepresented in the Service. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership or pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Adjustments
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU.
Control Room Administration Assistant LBHF624191 in London employer: Hammersmith & Fulham Council
Hammersmith and Fulham Council is an excellent employer that prioritises inclusivity and employee well-being, offering a comprehensive total reward package and flexible working options. With a strong commitment to equal opportunities and a focus on community engagement, employees are encouraged to grow within a supportive environment that values teamwork and collaboration. Working in the vibrant borough of Hammersmith and Fulham not only provides a meaningful role in enhancing local services but also fosters a culture where diverse voices are heard and respected.
Contact Details:
Hammersmith & Fulham Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Administration Assistant LBHF624191 in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Hammersmith and Fulham. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We all know that confidence is key, so rehearse your answers until they feel natural.
✨Tip Number 3
Show off your communication skills during the interview! Use clear examples from your past experiences to demonstrate how you've handled challenges and worked with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Hammersmith and Fulham.
We think you need these skills to ace Control Room Administration Assistant LBHF624191 in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our mission at Hammersmith and Fulham, so don’t hold back!
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your abilities. Whether it’s through clear writing or examples of past interactions, let us know how you excel in this area.
Highlight Your Team Spirit:We’re all about teamwork here at H&F! Share examples of how you’ve worked collaboratively in the past and how you inspire others. This will show us that you’re a great fit for our culture.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hammersmith & Fulham Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Room Administration Assistant. Familiarise yourself with the council's parking enforcement policies and how they contribute to making Hammersmith and Fulham a better place. This will show your genuine interest in the role.
✨Show Off Your Communication Skills
Since strong communication abilities are key for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you’ve had to explain complex information clearly or resolve conflicts, as these will highlight your interpersonal skills.
✨Demonstrate Your Multitasking Ability
The job requires meeting deadlines and juggling multiple tasks. Be ready to discuss specific instances where you successfully managed competing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Teamwork and Collaboration
Hammersmith and Fulham values teamwork, so be prepared to talk about how you’ve worked collaboratively in previous roles. Share examples of how you’ve inspired others or contributed to a team goal, as this will resonate well with the council’s commitment to community and inclusivity.
