Housing Advice and Homelessness Manager

Salary range: £56,436 - £59,574 per annum

Work location: 145 King Street, Hammersmith, London, W6 9XY

Hours per week: 36

Contract type: Permanent

Vetting requirements: Basic DBS Check

Closing date: 10 October 2025

Contact details for informal discussion: Clare Dorning, Head of Homelessness Prevention and Assessment via email.

About the role:

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. We are seeking a dynamic and experienced Housing Advice and Homelessness Manager to lead our frontline homelessness and assessment services, ensuring high-quality, person-centred support for residents at risk of or experiencing homelessness. This is a pivotal leadership role, driving innovation, performance, and partnership working to deliver effective prevention and statutory services in line with the Homelessness Reduction Act.

You will be one of two managers responsible for leading and managing the Homelessness Prevention and Assessment teams, ensuring compliance with legislation and local policy. You will monitor service performance, quality assurance, and casework standards, using data to drive continuous improvement. You will be a confident leader with a strong understanding of housing legislation, homelessness pathways, and the challenges faced by vulnerable individuals.

You will bring:

• Proven experience managing homelessness or housing services.
• In-depth knowledge of the Homelessness Reduction Act and related legislation.
• Excellent communication, negotiation, and stakeholder engagement skills.
• A commitment to equity, inclusion, and trauma-informed practice.
• The ability to lead change, motivate teams, and deliver results under pressure.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Our People Values:

• We are fair: We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.
• We are caring: We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
• We are collaborators: We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
• We are driven: We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Asking for Adjustments:

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy:

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.