At a Glance
- Tasks: Assist in parking enforcement and ensure smooth traffic flow in Hammersmith and Fulham.
- Company: Join the dynamic team at Hammersmith and Fulham Council, dedicated to community service.
- Benefits: Competitive salary, flexible working options, and a commitment to inclusivity.
- Other info: Inclusive workplace with opportunities for career growth and personal development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, numerical skills, and a passion for customer service.
The predicted salary is between 34359 - 35892 £ per year.
Salary range: £34,359 - £35,892 per annum.
Work location: 143 Lillie Road, Hammersmith, SW6 7SX.
Hours per week: 36.
Contract type: Permanent.
Closing date: 12 June 2026.
About The Role
At Hammersmith and Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Place Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean, and green and one in which our residents take pride. In Hammersmith and Fulham Council, our parking enforcement team strives to provide a high quality of civil enforcement action to facilitate free movement of traffic and quality rotation of parking spaces both within our car parks and on street. Educating the public and enforcing our parking restrictions helps us maximise compliance. By providing residents, visitors, and businesses with easy access to parking, we contribute towards making Hammersmith and Fulham a great place to live and work.
Skills & Qualifications
- Strong communication abilities.
- Numerical proficiency.
- Interpersonal skills for providing exceptional customer service.
- Ability to meet deadlines and multitask effectively.
The ideal candidate will also play an important role in radio communication duties. We expect the candidate to be dedicated to teamwork, inspire collaborative efforts, and motivate others toward achieving our service goals.
Shift Schedule
The working week is 36 hours worked on a 5‑day rota system, which includes working Saturdays. Normal operational hours are from 8 am to 7 pm, with most shifts worked between 8.30 am and 6.30 pm.
Commitment To You
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community – it is about open and transparent decision making co‑produced with staff and residents. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Equal Opportunities & Diversity
London Borough of Hammersmith & Fulham is fully committed to equal opportunities in service delivery and employment. We welcome applications from everyone irrespective of gender, sexuality, and ethnic group. We encourage applications from women as they are currently underrepresented in the Service. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership or pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Adjustments
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU.
Control Room Administration Assistant LBHF624191 employer: Hammersmith & Fulham Council
Hammersmith and Fulham Council is an excellent employer that prioritises inclusivity and employee well-being, offering a comprehensive total reward package and flexible working arrangements. With a strong commitment to equal opportunities and a supportive work culture, employees are encouraged to grow and develop within a diverse environment that values teamwork and community engagement. Working in Hammersmith, you will play a vital role in enhancing the borough's appeal while enjoying a fulfilling career dedicated to public service.
Contact Details:
Hammersmith & Fulham Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Administration Assistant LBHF624191
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Hammersmith and Fulham Council. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your strong communication skills and how you can contribute to the parking enforcement team's goals.
✨Tip Number 3
Be ready to demonstrate your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This will highlight your ability to meet deadlines and work effectively under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Control Room Administration Assistant LBHF624191
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication abilities are key for this role, make sure to highlight any relevant experiences in your application. We want to see how you can effectively convey information and engage with others.
Be Numerical Savvy:Numerical proficiency is a must-have, so don’t shy away from showcasing your skills in this area. Whether it’s through past job experiences or relevant coursework, let us know how you handle numbers!
Demonstrate Team Spirit:This role is all about teamwork, so share examples of how you've collaborated with others in the past. We love seeing candidates who inspire and motivate their peers towards common goals.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Hammersmith & Fulham Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Administration Assistant. Familiarise yourself with the council's parking enforcement policies and how they contribute to making Hammersmith and Fulham a better place. This will show your genuine interest in the role.
✨Showcase Your Communication Skills
Since strong communication abilities are key for this position, prepare examples of how you've effectively communicated in past roles. Think about situations where you’ve had to explain complex information clearly or resolve conflicts, especially in a customer service context.
✨Demonstrate Your Multitasking Ability
The job requires meeting deadlines and juggling multiple tasks. Be ready to discuss specific instances where you successfully managed competing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational skills.
✨Emphasise Teamwork and Collaboration
As teamwork is crucial in this role, come prepared with examples of how you've worked collaboratively in the past. Discuss how you’ve motivated others and contributed to team goals, which aligns with the council’s commitment to an inclusive and supportive workplace.
