At a Glance
- Tasks: Handle resident complaints and support the Private Sector Housing team in various workstreams.
- Company: Join Hammersmith & Fulham Council, dedicated to creating a safe and vibrant community.
- Benefits: Competitive salary, permanent contract, and opportunities for career development.
- Other info: Dynamic role with a focus on teamwork and community engagement.
- Why this job: Make a real difference in residents' lives while kickstarting your career in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping others and a willingness to learn.
The predicted salary is between 42912 - 44235 £ per year.
Salary range: £42,912 - £44,235 per annum
Work location: 145 King Street, Hammersmith, London W6 9XY
Hours per week: 36
Contract type: Permanent
About the role
At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Housing & Neighbourhoods department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. This is an exciting time to be joining us as we reshape the regulation of our private rented sector.
With over 30,000 private rented homes in the borough and rising expectations following major legislative reform, the Private Sector Housing Service is undergoing a major transformation to become more proactive, tenant-focused and intelligence-driven, supported by expanded staffing and service redesign.
An excellent opportunity has arisen for the right candidate to take on an “entry level” role within the Private Sector Housing team. The primary purpose of the role is to operate an effective triage of complaints from residents and members and allocate the investigation of these complaints to the team. You will participate in all of the varied workstreams carried out by the team.
You will be the first point of contact dealing with complaints about disrepair, licensing and unlawful eviction and harassment from tenants in the Private Rented Sector, which is a vital role in demonstrating a caring and professional approach for the benefit of our customers. You will gain an introduction to the wide variety of workstreams carried out by the team and offer reasonable assistance to our officers so they may discharge their duties professionally and efficiently.
The postholder will also be required to promote the service across the Council, as well as developing partnerships with colleagues in Homelessness, Housing Options, and Tenancy Sustainment services. The post holder will be delivering a successful front line and residents-facing service and will be expected to attend the office during normal office hours and respond to same day complaints received by the Councils Call Centre, the dedicated Private Sector Housing email box and for personal callers in reception at King Street.
Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.
Please see the Role Profile for more information.
Asking for Adjustments
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU.
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Assistant Private Sector Housing Officer employer: Hammersmith & Fulham Council
Hammersmith & Fulham Council is an excellent employer that prioritises the well-being of its employees while striving to create a safe and vibrant community for its residents. With a commitment to professional development, a supportive work culture, and a focus on inclusivity, this role offers a unique opportunity to make a meaningful impact in the private rented sector. Located in the heart of Hammersmith, employees benefit from a dynamic environment that fosters collaboration and innovation, ensuring that every team member can contribute to the council's ambitious vision.
Contact Details:
Hammersmith & Fulham Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Private Sector Housing Officer
✨Get Involved with Local Community Projects
If you're eyeing a role in the government or public sector, dive into local community projects or initiatives. These not only elevate your resume but also help you make valuable connections with people already working in the field. Plus, showing a genuine commitment to public service can stand out to employers!
✨Attend Public Sector Job Fairs
Make sure to hit up job fairs specifically tailored for the public sector. These events are gold mines for entry-level roles, and you can chat directly with recruiters from local councils or governmental agencies. It’s an excellent chance to show off your enthusiasm and maybe even score an informal interview!
✨Engage with Your Local Representatives
Reach out to your local MPs or representatives for informational interviews or to volunteer. This can give you insights into the working of government roles, and they might even inform you about upcoming vacancies that aren’t widely advertised yet. Networking within these circles can sometimes open unexpected doors!
✨Check Out Internship Programmes
Entry-level positions in the public sector are often tied to internship programmes. Keep an eye on internships offered by local government bodies or agencies, as they can serve as a perfect stepping stone into a full-time role. Applying through our website can help you stay updated on these opportunities, so keep your eyes peeled!
We think you need these skills to ace Assistant Private Sector Housing Officer
Some tips for your application 🫡
Showcase Your Motivation:In your cover letter, make sure to highlight why you're passionate about working in the government and public sector. Employers love to see candidates who are not just looking for a job, but who genuinely want to contribute to their community and make a difference. Let us know what drives you to apply to Hammersmith & Fulham Council!
Emphasise Relevant Skills:This is the time to flaunt those transferable skills like communication, teamwork, and analytical thinking! Make sure your CV reflects any experience you have in volunteering or community service, as these are super relevant in the public sector. We want to see how your background can contribute to Hammersmith & Fulham Council's mission!
Tailor Your CV for Entry-Level:For an entry-level role, let’s keep the focus on your academic achievements, relevant coursework, and any internships or part-time roles that highlight your skills. Make it easy for us to see your potential – remove any unrelated jobs that might clutter your CV. Highlight how your background aligns with the work done at Hammersmith & Fulham Council.
Follow Application Guidelines:Government roles often come with specific application requirements, such as forms or additional documentation. Make sure to tick all the boxes when applying through our website. Double-check that you’ve included everything requested – we wouldn’t want you to miss out on opportunities at Hammersmith & Fulham Council because of a missing document!
How to prepare for a job interview at Hammersmith & Fulham Council
✨Know Your Public Sector Values
Understand the core values and mission of public service, especially as they relate to Hammersmith & Fulham Council. Be ready to explain why you want to work in the government-public sector and how your motivations align with serving the community.
✨Be Ready for Scenario-Based Questions
Expect to face situational questions that gauge your decision-making and problem-solving skills. For example, they might ask how you would handle a situation where a policy you support is met with public criticism, so think about your responses ahead of time!
✨Research the Specific Role You'll Play
As an entry-level candidate, demonstrate your understanding of the specific department or area you'll be involved with. Familiarise yourself with current projects or challenges Hammersmith & Fulham Council is facing, as this will show your enthusiasm and preparedness.
✨Prepare to Discuss Public Accountability
Working in the public sector means being accountable to the populace. Be prepared to discuss how you would ensure transparency and build trust as a representative of Hammersmith & Fulham Council. Reflect on how you would communicate effectively with the public and stakeholders.
