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For Companies At a Glance
- Tasks: Provide IT support to students and teachers, ensuring smooth school operations.
- Company: Join an education trust in Slough dedicated to enhancing learning through technology.
- Benefits: Enjoy a Monday to Friday schedule with opportunities for project work during holidays.
- Why this job: Be part of a supportive team, making a real impact on education through tech.
- Qualifications: Experience in IT support, especially in schools, with strong knowledge of Microsoft systems.
- Other info: Work closely with the IT Service Manager and engage in exciting technical projects.
The predicted salary is between 28800 - 43200 £ per year.
An education trust, based in Slough, is looking for an experienced ICT Technician to provide technical support to students and teachers, ensuring the school runs smoothly during term time and then focusing on projects during the holidays. The role works closely with the IT Service Manager.
Key responsibilities
- Responsible for ensuring that all requests for IT support are actioned in accordance with helpdesk procedures and priorities.
- Responsible for supporting, maintaining, and managing a wide range of technical systems associated with the client devices and infrastructure.
- Taking part in business continuity and disaster recovery implementation.
- Responsible for the maintenance and management of an up-to-date asset register.
- Responsible for the maintenance of up-to-date documentation of all relevant IT and AV systems and hardware, including maintenance contracts and warranties.
- A wide range of technical duties primarily in connection with maintaining, upgrading, and replacing IT installations.
- Providing second and third-line support and first line support where appropriate.
- Actioning routine network configuration changes in accordance with school procedures (e.g. VLAN changes for Room Moves, changing of account settings).
- Performing Server and Application updates in-line with the requirements of our schools.
Skills/experience
- Experienced in an IT Support role (Preferably in a School environment).
- Strong knowledge of Microsoft desktop operating systems and Applications.
- Strong knowledge of Wired and Wireless Networking including topologies, switch configurations and WLAN administration.
- Strong knowledge of Microsoft Server technologies (including Active Directory, ADFS, RADIUS and System Center).
- Experience and up to date knowledge of server systems management including SAN, LAN, WLAN, Virtual LAN and network virtualisation (Hyper-V), Exchange, SQL and Apple OS X solutions.
Hours are Monday to Friday, 8.00 - 4.00.
Contact Detail:
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st and 2nd Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Microsoft Server technologies and networking concepts. This will not only boost your confidence but also allow you to speak knowledgeably during any interviews.
✨Tip Number 2
Consider reaching out to current or former employees of the education trust on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your troubleshooting skills and common issues faced in a school environment. Being able to demonstrate your problem-solving abilities can set you apart from other candidates.
✨Tip Number 4
Showcase your passion for education technology during your interactions with us. Highlight any relevant projects or experiences that demonstrate your commitment to supporting students and teachers, as this aligns closely with the values of the education trust.
We think you need these skills to ace 1st and 2nd Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially in a school environment. Emphasise your knowledge of Microsoft operating systems, networking, and server technologies as mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Mention your experience with helpdesk procedures, asset management, and any relevant projects you've worked on during holidays.
Showcase Technical Skills: In your application, clearly list your technical skills related to wired and wireless networking, server management, and any specific technologies like Active Directory or Hyper-V. Use examples to demonstrate your proficiency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft desktop operating systems and applications, as well as your knowledge of networking. Highlight specific examples from your previous roles that demonstrate your ability to troubleshoot and resolve technical issues.
✨Understand the School Environment
Familiarise yourself with the unique challenges of providing IT support in a school setting. Be ready to discuss how you can ensure smooth operations during term time and manage projects effectively during holidays.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you may need to outline how you would handle specific IT support requests or emergencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask about the school's IT infrastructure, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
