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- Tasks: Manage warranty claims and optimize the warranty process for customers.
- Company: Join a rapidly growing company based in Coventry with a dynamic work environment.
- Benefits: Enjoy a salary of £28,000 - £30,000, remote work options, and excellent company perks!
- Why this job: Be a key player in enhancing customer satisfaction and driving cost savings.
- Qualifications: Experience in customer service or warranty management is preferred.
- Other info: Work closely with finance and third-party service centers globally.
The predicted salary is between 24000 - 36000 £ per year.
Stock Controller – Working for a rapidly growing client based in Coventry – Salary £28,000 – £30,000pa dependant on experience – 1 day working from home plus excellent company benefits! The jobholder will ultimately be responsible for providing end-to-end support to all customers with warranty claims and will own the warranty process from start to finish. You will need to ensure proper process is followed and will need to manage customer expectations in a fast-moving environment. This is a critical position in optimising the commercial impact of Warranty Returns within the company. You will be a key contact for our third-party returns service centre, customers and distributors worldwide. RESPONSIBILITIES Proactively query and liaise with stakeholders on issues and claims that are outside of normal returns behaviours for the customer or the company * Continuously review and improve the warranty process and strategy within the business to maximise cost savings on warranty spend * Create, monitor and manage internal reporting based on current outstanding liabilities, ensuring all warranty claims are closed down promptly * Work with the finance team to develop an accurate warranty budget and forecast. Comparison of actual against forecast to be conducted on monthly basis as minimum * Process replacement orders for customers onto company system (SAP) in a timely and accurate manner, review orders for completeness & accuracy, checking codes & pric…
Stock Controller employer: Hamlin Knight Careers
Contact Detail:
Hamlin Knight Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stock Controller
✨Tip Number 1
Familiarize yourself with warranty processes and best practices in stock management. Understanding the nuances of warranty claims will help you stand out as a candidate who can optimize the commercial impact of warranty returns.
✨Tip Number 2
Brush up on your SAP skills, as this is crucial for processing replacement orders accurately. Being proficient in SAP will demonstrate your ability to handle the technical aspects of the role effectively.
✨Tip Number 3
Showcase your experience in stakeholder management. Highlight any previous roles where you successfully liaised with customers or third-party service centers, as this will be key in managing expectations in a fast-paced environment.
✨Tip Number 4
Prepare to discuss how you've previously improved processes or strategies in your past roles. Being able to provide concrete examples of cost savings or efficiency improvements will make you a strong candidate for this position.
We think you need these skills to ace Stock Controller
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Stock Controller position. Understand the key responsibilities and required skills, especially around warranty claims and stakeholder management.
Tailor Your CV: Customize your CV to highlight relevant experience in warranty processes, customer service, and any previous roles that involved managing returns or liaising with stakeholders. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the responsibilities of the Stock Controller role. Emphasize your ability to improve processes and manage customer expectations in a fast-paced environment.
Highlight Relevant Skills: In your application, make sure to showcase skills that are crucial for this role, such as analytical thinking, attention to detail, and experience with SAP or similar systems. Mention any experience you have with budget forecasting and reporting.
How to prepare for a job interview at Hamlin Knight Careers
✨Understand the Warranty Process
Make sure you have a solid understanding of warranty processes and how they impact customer satisfaction. Be prepared to discuss any previous experience you have in managing warranty claims or similar processes.
✨Show Your Analytical Skills
Since the role involves monitoring and managing internal reporting, be ready to demonstrate your analytical skills. Bring examples of how you've used data to improve processes or make informed decisions in past roles.
✨Communicate Effectively
As a key contact for various stakeholders, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've successfully managed customer expectations in the past.
✨Familiarize Yourself with SAP
Since the job requires processing orders in SAP, it would be beneficial to familiarize yourself with the system if you haven't already. Highlight any relevant experience you have with SAP or similar systems during the interview.
