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- Tasks: Handle and resolve customer complaints efficiently, both written and verbal.
- Company: Join a progressive and expanding organization based in Slough.
- Benefits: Enjoy a hybrid work model with potential for permanent placement.
- Why this job: Make a real impact by enhancing customer satisfaction and resolving issues.
- Qualifications: Must have previous complaints handling and case management experience.
- Other info: Immediate availability is required for this long-term temporary role.
The predicted salary is between 28800 - 43200 £ per year.
A Progressive, expanding organisation based in Slough is looking for a Complaints Specialist. Previous complaints handling & case management experience is essential Key responsibilities * Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts within regulatory timescales * Update the Contract Management System and Complaints Database accordingly and in a timely manner *Own all customer issues through to resolution * Work effectively with colleagues in support functions around the business to maximise customer satisfaction Skills/experience – Previous complaints handling experience / Case Management – Be able to commute to Slough area – hybrid role Dealt with Resolving complaints through a final response letter Experience of Financial Ombudsman Service complaints – Be available immediately for a long term temporary role -with a possibility of becoming permanent if you haven\’t heard within 5 working days unfortunately your application has not been successful on this occasion AMRT1_UKTJ …
Complaints / Case Handler employer: Hamlin Knight Careers
Contact Detail:
Hamlin Knight Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints / Case Handler
✨Tip Number 1
Familiarize yourself with common complaints handling processes and the Financial Ombudsman Service. This knowledge will help you demonstrate your expertise during the interview.
✨Tip Number 2
Prepare examples from your previous experience where you successfully resolved complaints. Be ready to discuss these scenarios in detail to showcase your problem-solving skills.
✨Tip Number 3
Research the company’s values and customer service philosophy. Aligning your answers with their approach can show that you’re a great fit for their team.
✨Tip Number 4
Since this is a hybrid role, be prepared to discuss your experience with remote work and how you manage communication effectively in a hybrid environment.
We think you need these skills to ace Complaints / Case Handler
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous complaints handling and case management experience in your CV and cover letter. Use specific examples that demonstrate your ability to resolve complaints effectively.
Showcase Communication Skills: Since the role involves responding to complaints both verbally and in writing, highlight your strong communication skills. Provide examples of how you've successfully communicated with customers in past roles.
Familiarize Yourself with Regulatory Standards: Research the regulatory timescales and standards relevant to complaints handling. Mention your understanding of these in your application to show you are well-prepared for the role.
Express Availability: Clearly state your availability for the role in your application. Since they are looking for someone who can start immediately, make sure to mention this upfront.
How to prepare for a job interview at Hamlin Knight Careers
✨Showcase Your Complaints Handling Experience
Be prepared to discuss your previous experience in complaints handling and case management. Highlight specific examples where you successfully resolved customer issues, as this will demonstrate your capability to manage similar situations in the new role.
✨Familiarize Yourself with Regulatory Standards
Understand the regulatory timescales and standards relevant to complaints handling. Being knowledgeable about these can help you answer questions confidently and show that you are serious about compliance and customer satisfaction.
✨Demonstrate Team Collaboration Skills
Since the role involves working with colleagues in support functions, be ready to discuss how you have effectively collaborated with others in past roles. Share examples of how teamwork led to improved customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle specific complaints or difficult customer interactions, focusing on your approach to resolution and communication.
