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- Tasks: Create magical in-store experiences and lead unforgettable events at Hamleys.
- Company: Join the world's finest toy shop with a vibrant and imaginative culture.
- Benefits: Competitive salary, creative environment, and opportunities for personal growth.
- Other info: Flexible hours and a chance to work in costume for added fun!
- Why this job: Bring your creativity to life and make lasting memories for customers of all ages.
- Qualifications: 3+ years in entertainment management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Hamleys is looking for a creative Experience & Entertainment Manager who will bring energy, imagination and theatre to the world's finest toy shop. From concept to curtain call this position is at the heart of creating magical memories and leading unforgettable in-store experiences for everyone visiting our flagship store.
Job Purpose Summary:
- Provide effective management of all aspects of the department.
- Achieving world class entertainment, providing creativity and discipline across all areas, and to be an ambassador of the company’s brand image.
- Orchestrate the delivery of events in store and ensure performances are executed professionally at all times.
- Provide a high level of customer experience to customers who are looking for a personal shopper.
- Maximise corporate, personal shops and party income, seeking new opportunities and ensuring the highest standards of implementation in store.
- Collaborate with the Marketing department when filming in-store activations, character visits and external events.
- Review current entertainment and experience proposition and look to add new content and in store activations.
Role and Responsibilities:
- Deliver exceptional entertainment, events and customer experience.
- Develop and create theatre, events and entertainment for the store by developing new characters, profiles, costume proposals, produce quality scripts and new performance pieces.
- Develop and maintain corporate & supplier relationships.
- Recruit, lead, motivate and develop the Events team to exceed customer expectation, consistently perform to the best of their abilities and create a magical customer experience.
- Oversee the Christmas Grotto, Parties, Sleepovers, VIP tours and Personal Shopping.
- Management of P&L for parties and the events team.
- Ensure compliance with department procedures and ensure that the team follow these with accuracy and efficiency.
- Support international stores by sharing expertise and knowledge with clear guidelines on theatre and entertainment planning and execution.
Person Profile:
- Demonstrates standards of excellence.
- High levels of enthusiasm and energy.
- Ability to work to deadlines.
- Approaches all aspects of work with passion, a positive attitude and to lead by example.
- Works independently with effective time management.
- Strong organisational skills.
- Excellent inter-personal skills.
- Professional and logical approach to problem solving.
- Strong initiative and self-motivation.
- Confident in own actions and fosters confidence in others.
- Maintains a positive frame of mind in all circumstances.
- Innovative and creative.
- Flexibility to work across varied hours and days of the week.
- Promotes personal credibility through working productively.
- Good negotiation skills.
- Happy to work in costume when required.
Specific Job Skills:
- At least 3 years in an Entertainment environment with experience managing, developing and leading a team.
- Experience in Events / Entertainment.
- Excellent communication skills both written and verbal.
- IT literate.
- Ability to work independently and as part of the team.
- Ability to communicate team members' views to the Management team effectively.
Leisure and Entertainment Manager employer: Hamleys of London
Contact Detail:
Hamleys of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure and Entertainment Manager
✨Tip Number 1
Get your networking game on! Connect with people in the entertainment and events industry, especially those who have ties to Hamleys. Attend industry events or join relevant online groups to make those valuable connections that could lead to your dream job.
✨Tip Number 2
Show off your creativity! When you get the chance to meet potential employers, bring along a portfolio showcasing your past events or entertainment projects. This will help you stand out and demonstrate your ability to create magical experiences.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Hamleys or similar companies and express your interest in working with them. Sometimes, a friendly email can open doors that aren’t even advertised yet.
✨Tip Number 4
Keep an eye on our website for any new opportunities! We regularly update our listings, and applying through our site gives you the best chance of landing that role. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Leisure and Entertainment Manager
Some tips for your application 🫡
Show Your Creative Side: When you're writing your application, let your creativity shine! Use engaging language and share your unique ideas about how you can bring energy and imagination to the role. Remember, we’re looking for someone who can create magical experiences!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in entertainment and events management, and don’t forget to mention any specific skills that align with what we’re looking for. We want to see how you fit into our vision!
Be Professional Yet Personable: While it’s important to maintain a professional tone, don’t be afraid to let your personality come through. We love candidates who can balance professionalism with a friendly approach. Show us your enthusiasm for creating unforgettable customer experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hamleys!
How to prepare for a job interview at Hamleys of London
✨Show Your Creative Side
As a Leisure and Entertainment Manager, creativity is key! Prepare to showcase your imaginative ideas for in-store experiences. Think about unique events or character concepts you could bring to life at Hamleys and be ready to discuss them during the interview.
✨Demonstrate Your Leadership Skills
This role requires strong leadership abilities. Be prepared to share examples of how you've successfully led a team in the past. Highlight your experience in motivating others and achieving exceptional results, especially in an entertainment or events context.
✨Know the Brand Inside Out
Hamleys is all about creating magical memories. Research the brand thoroughly and understand its values and customer expectations. During the interview, express how your vision aligns with their mission and how you can enhance the customer experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you've had to think on your feet or adapt quickly. Show how you maintain a positive attitude and lead by example, even under pressure.