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- Tasks: Create magical in-store experiences and lead unforgettable events at Hamleys.
- Company: Join the world's finest toy shop with a vibrant and imaginative culture.
- Benefits: Competitive salary, creative environment, and opportunities for personal growth.
- Other info: Flexible hours and a chance to work in costume for added fun!
- Why this job: Bring your creativity to life and make lasting memories for customers of all ages.
- Qualifications: 3+ years in entertainment management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Hamleys is looking for a creative Experience & Entertainment Manager who will bring energy, imagination and theatre to the world's finest toy shop. From concept to curtain call this position is at the heart of creating magical memories and leading unforgettable in-store experiences for everyone visiting our flagship store.
Job Purpose Summary:
- Provide effective management of all aspects of the department.
- Achieving world class entertainment, providing creativity and discipline across all areas, and to be an ambassador of the company’s brand image.
- Orchestrate the delivery of events in store and ensure performances are executed professionally at all times.
- Provide a high level of customer experience to customers who are looking for a personal shopper.
- Maximise corporate, personal shops and party income, seeking new opportunities and ensuring the highest standards of implementation in store.
- Collaborate with the Marketing department when filming in-store activations, character visits and external events.
- Review current entertainment and experience proposition and look to add new content and in store activations.
Role and Responsibilities:
- Deliver exceptional entertainment, events and customer experience.
- Develop and create theatre, events and entertainment for the store by developing new characters, profiles, costume proposals, produce quality scripts and new performance pieces.
- Develop and maintain corporate & supplier relationships.
- Recruit, lead, motivate and develop the Events team to exceed customer expectation, consistently perform to the best of their abilities and create a magical customer experience.
- Oversee the Christmas Grotto, Parties, Sleepovers, VIP tours and Personal Shopping.
- Management of P&L for parties and the events team.
- Ensure compliance with department procedures and ensure that the team follow these with accuracy and efficiency.
- Support international stores by sharing expertise and knowledge with clear guidelines on theatre and entertainment planning and execution.
Person Profile:
- Demonstrates standards of excellence.
- High levels of enthusiasm and energy.
- Ability to work to deadlines.
- Approaches all aspects of work with passion, a positive attitude and to lead by example.
- Works independently with effective time management.
- Strong organisational skills.
- Excellent inter-personal skills.
- Professional and logical approach to problem solving.
- Strong initiative and self-motivation.
- Confident in own actions and fosters confidence in others.
- Maintains a positive frame of mind in all circumstances.
- Innovative and creative.
- Flexibility to work across varied hours and days of the week.
- Promotes personal credibility through working productively.
- Good negotiation skills.
- Happy to work in costume when required.
Specific Job Skills:
- At least 3 years in an Entertainment environment with experience managing, developing and leading a team.
- Experience in Events / Entertainment.
- Excellent communication skills both written and verbal.
- IT literate.
- Ability to work independently and as part of the team.
- Ability to communicate team members' views to the Management team effectively.
Entertainment Manager employer: Hamleys of London
Contact Detail:
Hamleys of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entertainment Manager
✨Tip Number 1
Network like a pro! Reach out to people in the entertainment industry, especially those who have worked at Hamleys or similar places. Attend events, join online forums, and don’t be shy about asking for advice or insights.
✨Tip Number 2
Show off your creativity! When you get the chance to meet with potential employers, bring along a portfolio of your past work. Include any scripts, event plans, or character concepts you've developed – it’ll help you stand out as a creative thinker.
✨Tip Number 3
Be prepared to showcase your energy and enthusiasm during interviews. Practice your pitch about how you can create magical experiences at Hamleys. Remember, they want someone who can lead and inspire others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Entertainment Manager
Some tips for your application 🫡
Show Your Creative Side: As an Entertainment Manager, creativity is key! Make sure your application reflects your imaginative flair. Share examples of past events or experiences where you brought energy and theatre to the table.
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to highlight how your skills and experiences align with the role at Hamleys. We want to see how you can bring magic to our flagship store!
Highlight Team Leadership: Since you'll be leading a team, it’s important to showcase your leadership skills. Talk about your experience in managing and motivating teams, and how you’ve helped them exceed expectations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our team!
How to prepare for a job interview at Hamleys of London
✨Show Your Creative Side
As an Entertainment Manager, creativity is key! Prepare to showcase your imaginative ideas for in-store experiences. Think about unique events or character concepts you could bring to life at Hamleys and be ready to discuss them during the interview.
✨Know the Brand Inside Out
Familiarise yourself with Hamleys' brand image and values. Understand their current entertainment offerings and think of ways to enhance them. This will show your passion for the role and your commitment to maintaining the company's standards of excellence.
✨Demonstrate Leadership Skills
Be prepared to talk about your experience in leading teams. Share specific examples of how you've motivated and developed team members in past roles. Highlight your ability to create a positive atmosphere that encourages creativity and high performance.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of challenges you've faced in previous entertainment roles and how you overcame them. Show that you can maintain professionalism and a positive attitude, even under pressure.