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- Tasks: Create magical in-store experiences and lead unforgettable events at Hamleys.
- Company: Join the world's finest toy shop with a vibrant and imaginative culture.
- Benefits: Competitive salary, creative environment, and opportunities for personal growth.
- Other info: Flexible hours and a chance to work in costume for added fun!
- Why this job: Bring joy to customers and make lasting memories in a fun-filled atmosphere.
- Qualifications: 3+ years in entertainment management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Hamleys is looking for a creative Experience & Entertainment Manager who will bring energy, imagination and theatre to the world's finest toy shop. From concept to curtain call this position is at the heart of creating magical memories and leading unforgettable in-store experiences for everyone visiting our flagship store.
Job Purpose Summary:
- Provide effective management of all aspects of the department.
- Achieving world class entertainment, providing creativity and discipline across all areas, and to be an ambassador of the company’s brand image.
- Orchestrate the delivery of events in store and ensure performances are executed professionally at all times.
- Provide a high level of customer experience to customers who are looking for a personal shopper.
- Maximise corporate, personal shops and party income, seeking new opportunities and ensuring the highest standards of implementation in store.
- Collaborate with the Marketing department when filming in-store activations, character visits and external events.
- Review current entertainment and experience proposition and look to add new content and in store activations.
Role and Responsibilities:
- Deliver exceptional entertainment, events and customer experience.
- Develop and create theatre, events and entertainment for the store by developing new characters, profiles, costume proposals, produce quality scripts and new performance pieces.
- Develop and maintain corporate & supplier relationships.
- Recruit, lead, motivate and develop the Events team to exceed customer expectation, consistently perform to the best of their abilities and create a magical customer experience.
- Oversee the Christmas Grotto, Parties, Sleepovers, VIP tours and Personal Shopping.
- Management of P&L for parties and the events team.
- Ensure compliance with department procedures and ensure that the team follow these with accuracy and efficiency.
- Support international stores by sharing expertise and knowledge with clear guidelines on theatre and entertainment planning and execution.
Person Profile:
- Demonstrates standards of excellence.
- High levels of enthusiasm and energy.
- Ability to work to deadlines.
- Approaches all aspects of work with passion, a positive attitude and to lead by example.
- Works independently with effective time management.
- Strong organisational skills.
- Excellent inter-personal skills.
- Professional and logical approach to problem solving.
- Strong initiative and self-motivation.
- Confident in own actions and fosters confidence in others.
- Maintains a positive frame of mind in all circumstances.
- Innovative and creative.
- Flexibility to work across varied hours and days of the week.
- Promotes personal credibility through working productively.
- Good negotiation skills.
- Happy to work in costume when required.
Specific Job Skills:
- At least 3 years in an Entertainment environment with experience managing, developing and leading a team.
- Experience in Events / Entertainment.
- Excellent communication skills both written and verbal.
- IT literate.
- Ability to work independently and as part of the team.
- Ability to communicate team members' views to the Management team effectively.
Entertainment Experience Manager employer: Hamleys of London
Contact Detail:
Hamleys of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entertainment Experience Manager
✨Tip Number 1
Get your networking game on! Connect with people in the entertainment and events industry, especially those who have ties to Hamleys. Attend events, join relevant groups, and don’t be shy about reaching out on LinkedIn. You never know who might help you land that dream role!
✨Tip Number 2
Show off your creativity! When you get the chance to meet potential employers or attend interviews, bring along a portfolio of your past projects. Whether it’s scripts, event plans, or even photos of past performances, let your work speak for itself and showcase your flair for creating magical experiences.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing answers to common questions, especially those related to managing teams and delivering exceptional customer experiences. Role-play with a friend or in front of the mirror to boost your confidence and ensure you come across as enthusiastic and knowledgeable.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight how your skills align with the role of Entertainment Experience Manager, and make sure to express your passion for creating unforgettable moments at Hamleys.
We think you need these skills to ace Entertainment Experience Manager
Some tips for your application 🫡
Show Your Creative Side: When applying for the Entertainment Experience Manager role, let your creativity shine through! Share examples of past experiences where you've brought energy and imagination to events or projects. We want to see how you can create magical memories!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your experience in managing teams and delivering exceptional customer experiences. We love seeing how your skills align with our vision at Hamleys!
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of personality into your application. Show us your passion for entertainment and how you can lead a team to create unforgettable experiences. We’re looking for someone who can connect with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen on joining our team at Hamleys!
How to prepare for a job interview at Hamleys of London
✨Show Your Creative Side
As an Entertainment Experience Manager, creativity is key! Prepare to showcase your imaginative ideas for in-store experiences. Think about unique events or character concepts you could bring to life at Hamleys and be ready to discuss them during the interview.
✨Demonstrate Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed and motivated others in the past. Highlight any specific achievements that demonstrate your ability to inspire and develop a team to create magical customer experiences.
✨Know the Brand Inside Out
Hamleys is all about creating unforgettable memories. Research the brand's history, values, and current entertainment offerings. Be ready to discuss how you can enhance their brand image and contribute to their mission of delivering exceptional customer experiences.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of past challenges you've faced in entertainment or event management and how you overcame them. Show that you can maintain a positive attitude and find innovative solutions under pressure.