Store Manager | St Pancras Station

Location: St Pancras International Station

Hours Per Week: 39 hours

Contract: Permanent

Job Purpose Summary

To exceed annual retail sales, profit, service and brand standards to agreed targets through the support, management and development of the store team(s).

Key Responsibilities and Accountabilities

• To improve business performance and realise objectives through the effective leadership of a well motivated team.
• Communicate, deliver and follow up on "Trading The Hamleys Way" (TTHW) principles & guidelines.
• Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards.
• Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs.
• Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools.
• Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels.
• Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law.
• To set goals and monitor performance, taking action to help people reach their potential.
• To drive and develop exceptional customer service and instore experience.
• To establish and develop effective relationships informal and formal, with internal and external networks.
• To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities.
• To effectively manage the store P&L within operational budgets and cost control parameters.
• To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc.
• To ensure clear lines of communication are established and understood throughout the store.

Person Profile

• Leads by example with energy, passion, integrity and enthusiasm.
• Drive all retail operations with creativity and vision.
• Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations.
• Takes personal responsibility and able to make tough decisions.
• Demonstrates courage, self belief, persistence and flexibility.
• Shows physical and mental stamina and resilience.
• Seeks and handles both positive and negative personal feedback.
• Demonstrates standards of excellence.
• Excellent inter-personal skills.
• Professional and logical approach to problem solving.
• Strong initiative and self-motivation.
• Determination to succeed with a 'can do' attitude.
• Confident in own actions and fosters confidence in others.
• Promotes personal credibility through working productively.
• Approaches all aspects of work with passion, a positive attitude.
• Inspire, challenge and support colleagues.
• To develop others and give recognition instinctively.

Specific Job Skills

• At least 3 year experience of retail management.
• Multi-site experience desirable.
• Excellent communication skills both written and verbal.
• IT literate, numerate and articulate.
• Ability to work independently and as part of the team.
• Effective time management and planning skills.
• Ability to communicate team members views to the Management team effectively.

Computer Skills

• Microsoft Office.

Commercial Skills

• Knows how to drive sustained results through maintaining excellent relations with key stakeholders.

Management Ability

• Broad experience with the full range of business functions and systems, including budgeting, finance, information systems, human resources, and marketing.
• An experienced retailer with a strong track record gained in a recognised FMCG brand.

Further Information

Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business. You must be able to prove that you have current right to work in the UK; it is not usual practice for Hamleys to sponsor overseas candidates to work in the UK.