At a Glance
- Tasks: Support store operations and inspire your team to create magical customer experiences.
- Company: Join the iconic Hamleys team at Heathrow Airport.
- Benefits: Competitive salary, dynamic work environment, and career development opportunities.
- Other info: Exciting role with potential for growth in a vibrant airport setting.
- Why this job: Be part of a legendary brand and make every customer's visit unforgettable.
- Qualifications: Experience in retail management and a passion for exceptional customer service.
The predicted salary is between 30000 - 40000 € per year.
Hamleys is looking for an experienced Assistant Store Manager to efficiently support in the management of all store operations to achieve targeted sales. You'll motivate and inspire your team to create magical memories for all of our customers by delivering outstanding customer service.
Key Responsibilities:
- To improve business performance and hit objectives/KPIs.
- To drive, deliver and develop exceptional customer service.
- Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards.
- Contribute to the implementation and management of promotions.
- To actively support the recruitment, induction, development and retention of your team.
- To assist the Store Manager in operating within set budgets and helping to control all costs.
- To interpret the stores performance via the use of commercial reports to aid decision making.
Person Profile:
- Leads by example with energy, passion, integrity and enthusiasm.
- Demonstrates passion in delivering results and meeting goals.
- Demonstrates standards of excellence.
- Excellent inter-personal skills.
- Confident in own actions and fosters confidence in others.
Further Information:
Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business. You must be able to prove that you have current right to work in the UK; it is not usual practice for Hamleys to sponsor overseas candidates to work in the UK.
Location: Heathrow Airport
Hours Per Week: 39 hours
Contract: Permanent
Assistant Store Manager | Heathrow Airport in London employer: Hamleys of London Limited
Hamleys is an exceptional employer, offering a vibrant work culture at the iconic Heathrow Airport, where you can be part of a team that creates magical experiences for customers. With a strong focus on employee development and a commitment to outstanding customer service, we provide ample opportunities for growth and career advancement, all while working in a dynamic retail environment that values passion and integrity.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager | Heathrow Airport in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hamleys' values and mission. This way, you can show how your passion for delivering exceptional customer service aligns perfectly with their brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can motivate and inspire a team, as that’s key for the Assistant Store Manager role.
✨Tip Number 3
Bring your A-game to the interview! Prepare examples of how you've improved business performance or driven exceptional customer service in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your enthusiasm for the role. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Store Manager | Heathrow Airport in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about delivering exceptional customer service and creating magical experiences for our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Assistant Store Manager role. We love seeing how your past roles have prepared you to drive business performance and lead a team effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hamleys of London Limited
✨Know the Brand Inside Out
Before your interview, make sure you research Hamleys thoroughly. Understand their brand values, customer service philosophy, and recent promotions. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire your team. Prepare examples of how you've motivated others in previous roles. Think about specific situations where you led by example or turned a challenging situation into a success.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like improving sales or managing a difficult team member. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Customer Service Passion
Hamleys is all about creating magical experiences for customers. Be ready to discuss your approach to exceptional customer service. Share stories that highlight your commitment to going above and beyond for customers, as this aligns perfectly with their mission.
