Experience & Entertainment Manager

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Reporting Manager: Commercial Manager

Direct Reports: Experience and Entertainment Supervisor

Responsibilities:

• Provide effective management of all aspects of the department, achieving world-class entertainment, providing creativity and discipline across all areas, and being an ambassador of the company's brand image.
• Orchestrate the delivery of events in store and ensure performances are executed professionally at all times.
• Provide a high level of customer experience to customers who are looking for a personal shopper.
• Maximise corporate, personal shops and party income, seeking new opportunities and ensuring the highest standards of implementation in store.
• Collaborate with the Marketing department when filming in-store activations, character visits and external events.
• Review current entertainment and experience proposition and look to add new content and in-store activations.
• Deliver exceptional entertainment, events and customer experience.
• Develop and create theatre, events and entertainment for the store by developing new characters, profiles, costume proposals, producing quality scripts and new performance pieces.
• Develop and maintain corporate & supplier relationships.
• Recruit, lead, motivate and develop the Events team to exceed customer expectations, consistently perform to the best of their abilities and create a magical customer experience.
• Oversee the Christmas Grotto, Parties, Sleepovers, VIP tours and Personal Shopping.
• Management of P&L for parties and the events team.
• Ensure compliance with department procedures and ensure that the team follow these with accuracy and efficiency.
• Work with the Senior Marketing Manager and HR to facilitate seasonal entertainers.
• Support international stores by sharing expertise and knowledge with clear guidelines on theatre and entertainment planning and execution.

Person Profile:

• Demonstrates standards of excellence.
• High levels of enthusiasm and energy.
• Ability to work to deadlines.
• Approaches all aspects of work with passion, a positive attitude and leads by example.
• Works independently with effective time management.
• Strong organisational skills.
• Excellent inter-personal skills.
• Professional and logical approach to problem solving.
• Strong initiative and self-motivation.
• Confident in own actions and fosters confidence in others.
• Maintains a positive frame of mind in all circumstances.
• Innovative and creative.
• Flexibility to work across varied hours and days of the week.
• Promotes personal credibility through working productively.
• Good negotiation skills.
• Happy to work in costume when required.

Specific Job Skills:

• At least 3 years in an Entertainment environment with experience managing, developing and leading a team.
• Experience in Events / Entertainment.
• Excellent communication skills both written and verbal.
• IT literate.
• Ability to work independently and as part of the team.
• Ability to communicate team members' views to the Management team effectively.

Further Information: Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

You must be able to prove that you have current right to work in the UK; it is not usual practice for Hamleys to sponsor overseas candidates to work in the UK.

Location: Regent Street

Hours Per Week: 39 hours

Contract: Permanent