At a Glance
- Tasks: Support store operations and inspire your team to create magical customer experiences.
- Company: Join the iconic Hamleys team at Heathrow Airport.
- Benefits: Competitive salary, dynamic work environment, and career development opportunities.
- Other info: Exciting role with potential for growth in a vibrant airport setting.
- Why this job: Be part of a legendary brand and make every customer's visit unforgettable.
- Qualifications: Experience in retail management and a passion for exceptional customer service.
The predicted salary is between 30000 - 40000 € per year.
Hamleys is looking for an experienced Assistant Store Manager to efficiently support in the management of all store operations to achieve targeted sales. You'll motivate and inspire your team to create magical memories for all of our customers by delivering outstanding customer service.
Key Responsibilities:
- To improve business performance and hit objectives/KPIs
- To drive, deliver and develop exceptional customer service
- Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards
- Contribute to the implementation and management of promotions
- To actively support the recruitment, induction, development and retention of your team
- To assist the Store Manager in operating within set budgets and helping to control all costs
- To interpret the stores performance via the use of commercial reports to aid decision making
Person Profile:
- Leads by example with energy, passion, integrity and enthusiasm
- Demonstrates passion in delivering results and meeting goals
- Demonstrates standards of excellence
- Excellent inter-personal skills
- Confident in own actions and fosters confidence in others
Further Information:
Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business. You must be able to prove that you have current right to work in the UK; it is not usual practice for Hamleys to sponsor overseas candidates to work in the UK.
Location: Heathrow Airport
Hours Per Week: 39 hours
Contract: Permanent
Assistant Store Manager | Heathrow Airport employer: Hamleys of London Limited
Hamleys is an exceptional employer, offering a vibrant work culture at the iconic Heathrow Airport, where you can be part of a team that creates magical experiences for customers. With a strong focus on employee development and a commitment to outstanding customer service, we provide ample opportunities for growth and career advancement, all while working in a dynamic environment that values passion, integrity, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager | Heathrow Airport
✨Tip Number 1
Get to know the company! Research Hamleys and its values, especially how they create magical experiences for customers. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. We all know that a personal touch can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that demonstrate your ability to motivate a team and deliver exceptional service. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Store Manager | Heathrow Airport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about creating magical memories for customers and leading a team. Use examples from your past experiences that highlight your passion for customer service.
Tailor Your CV:Make sure your CV is tailored specifically for the Assistant Store Manager position. Highlight relevant experience in retail management, team leadership, and achieving sales targets. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hamleys and what we stand for!
How to prepare for a job interview at Hamleys of London Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hamleys and its brand values. Understand their commitment to customer service and how they create magical experiences. This will help you align your answers with what they’re looking for.
✨Show Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire your team. Prepare examples of how you've motivated others in previous roles. Think about times when you’ve led by example or turned a challenging situation into a success.
✨Be Ready to Discuss KPIs
Hamleys is focused on achieving targets, so be prepared to talk about how you've met or exceeded KPIs in the past. Bring specific examples that demonstrate your ability to drive business performance and improve customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store’s current challenges or upcoming promotions. This shows your interest in the role and helps you understand how you can contribute to the team.
